Traffic Clerk

As a family business we are one of the leading privately-owned palletised transport organisations in the UK. Established in 1979 we operate across 11 sites in England and Scotland with over 480 employees and 220 vehicles. They offer a wide range of delivery solutions to many satisfied customers while maintaining the highest standards of safety and professional conduct.

A fantastic opportunity has arisen for a Transport Clerk to join our team at our Newton Abbot site.

This is a full-time role working Monday to Friday 08.00 - 18.00

**Main Responsibilities**:
Ensuring all administrative tasks are completed on a daily basis and any additional administrative tasks assigned by the DOM or DGM as required. A flexible approach and the ability to communicate effectively with customers, delivery points and Freightroute personnel across the business are required. Responsibilities will include, but not limited to
- Answering and dealing with incoming calls to the Depot
- Input of jobs onto the Manpack 3 system
- Liaising with customer regarding delivery updates, obtaining assistance for drivers with unloading at delivery premises, general ETA enquires.
- Non-conformance of jobs on the Manpack3 System
- Monitoring Hazchem Vigo / Palletforce Alliance system as relevant to the depot.
- Monitoring driver allocation of EPOD hardware, ensuring all EPOD devices have been collected prior to departure by the relevant driver.
- Processing of manual POD’s to Head Office when require
- Completion of Drivers run sheet
- Processing paperwork for outbound trunks
- Driver debrief
- Service failure enquiries
- Daily completion of intercompany figures
- Any adhoc jobs assigned by DOM / DGM

This is a varied role requiring a flexible and positive approach, previous experience in a similar environment or customer service skills would be advantageous but not essential as full training will be given to the right applicant.

**Who are we looking for?**
- Excellent communication skills
- Ability to multitask, prioritise and work to deadlines.
- Enjoy being part of team and helping each other
- Wanting a career in Transport, learn and develop skills
- Solving problems, redirecting /escalating issues, seeing an issue and acting on it to resolve it
- Eligible to work in the UK

**Note to recruitment agencies**: We prefer to recruit direct but we do have a authorised agency partner list for when we need a helping hand, we will be in touch if we need you.

**The Freightroute Group require all applicants to be eligible to work in the UK with no restrictions. We do not offer sponsorship/work visas. You will be required to provide proof of Right to Work at interview stage.**

**Job Types**: Full-time, Permanent

Pay: £26,769.00-£27,612.00 per year

**Benefits**:

- Company pension
- On-site parking

Schedule:

- 10 hour shift
- Day shift
- Monday to Friday

**Experience**:

- Logistics: 1 year (preferred)

Work Location: In person

Reference ID: 63/24