Customer Service Call Handler

5 months ago


Shrewsbury, United Kingdom Different Dog Full time

**About the role**

Do you love dogs? Do you want to change the world? Here at Different Dog we pride ourselves in giving the best service we can to our customers, as well as being dog enthusiasts and providing high quality dog food We are fast-growing and are searching for someone passionate and hardworking to support our Customer Delight team. As a fast-growing company, there is always the potential for promotions within the team.

We are hiring for part-time role. This role will be based in our office in Shrewsbury.

**Your day-to day role will include**:

- Bringing enthusiasm and positivity to the team and our customers.
- Talking to our customers over the phone, dealing with incoming enquiries and operating our live chat.
- Involvement in retention activities, which involves calling customers to see how they are getting on with their first order and offering support.
- Communicating quickly and effectively with other teams to ensure the best service is given.
- Referring customers to our vet and nutritionist.
- Provide feedback to the relevant team, in order to create a bright future for the company

**You will need to be**
- Bubbly and friendly person who can relay their positivity to the customer
- Compassionate and understanding - be a good listener
- Excellent communication skills
- Passionate dog lover
- Able to work the occasional weekend and evenings
- Confident in IT and using systems
- Hardworking and team player
- Previous experience in customer service

**What we offer**
- 30 days holiday per annum plus birthday off
- Employee discount
- Pension with NEST
- Office dogs

**About Us**

Different Dog is a subscription and delivery business for fresh cooked dog food. We exist as we believe dogs deserve better than the heavily processed dog foods that currently dominate the market. Our food is completely different - a wide variety of recipes, made with the freshest ingredients and delivered direct. Different Dog is a fast-growing business with ambitious plans and we would love to have passionate people on board to help us have a bright future.

**Job Types**: Part-time, Temp to perm

**Salary**: From £10.50 per hour

**Benefits**:

- Casual dress
- Company events
- Company pension
- Employee discount
- Health & wellbeing programme

Schedule:

- 8 hour shift
- Monday to Friday
- Weekend availability

COVID-19 considerations:
Yes

**Experience**:

- customer service: 1 year (preferred)

Work Location: In person


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