Bsa Administrative Assistant

**BSA Administrative Assistant - Herts**

Location: Lysander House

Grade: A2

**Salary**: £21,018

Please note, if this is a paid role and the role is part time then the salary quoted will be pro rata based on the hours worked per annum.

Closing date: 25 June 2023, 23:55.

The Professional Standards Department is a collaborated Bedfordshire, Cambridgeshire and Hertfordshire Unit which is committed to improving public confidence and quality of service together with protecting and enhancing the integrity of all three forces by preventing and detecting unethical behaviour, conducting timely and robust public complaint investigations, identifying lessons learned through investigation, educating, promoting and supporting good practice.

This team consists of 8 posts that act as the initial contact point for the department and the role requires previous experience in a customer service environment.

The team are responsible for providing all administration support to the department and ensuring all data recording is maintained in line with Constabularies and National data practices and policies.

This role requires customer service experience and an extreme attention to detail skill base and an experience of an organised approach to work will be key. There will be a requirement for part of the role to undertake transcriptions of formal interviews and experience of audio typing would be an advantage.

As an Administrative Assistant, you must be able to evidence:

- 1 or more years in a customer service arena
- A strong understanding and respect for confidentiality
- Experience working in a demanding environment
- Excellent interpersonal skills, both written and verbal
- Excellent organisational skills
- Flexible, able to multitask and work under pressure.

The post is a permanent post and the hours are 37 hours per week Monday to Friday (Core office hours - 09:00 to 17:00).

If you are shortlisted for interview you will be expected to evidence against the personal qualities, and entry requirements, stipulated in the role profile. The full profile can be found with this advert.
- We are emotionally aware
- We are collaborative
- We deliver, support and inspire
- We analyse critically

If you are shortlisted for interview you will be expected to evidence against all personal qualities and the entry requirements as stipulated in the role profile.

**Additional Information**

Internal applicants within Bedfordshire Police, Cambridgeshire Constabulary or Hertfordshire Constabulary (BCH), should upload either a CV or provide relevant skills, experiences and qualifications on Word/PDF document.

This vacancy is live to those at risk of redundancy and will remain open to redeployees until the conditional offer stage throughout the recruitment process. Redeployees will take priority over other applicants at any point during the recruitment process up until conditional offer. If a redeployee is successful and accepts an offer, they will remain on their home force’s terms and conditions.

**It is recommended that you download and store a copy of the role profile as this will no longer be available once the advert has closed.**

To enable us to deliver outstanding policing for everyone, we need people from all backgrounds with a range of professional and life experiences so that we are truly representative of our communities.

**Why work for Hertfordshire Constabulary?**

We have gained a reputation as a pioneering and innovative force, responsible for policing a large diverse, multi-cultural population.

If you are looking for a fresh challenge which offers a genuine opportunity to make a real difference to people’s lives, variety and the chance to broaden your experience, then we are the force for you.

**Benefits include**:

- Access to the local government pension scheme (police staff) or Police pension scheme (Police officers) including career average, employer contributions and death in service.
- Paid leave days depending on force and length of service (police staff - 24 to 33 days, police officers 22 to 30 days).
- Paid sick leave of six months full pay and six months half pay (depending on service).
- Occupational maternity, adoption, and paternity pay (dependent on service).
- Carers and discretionary leave.
- Flexible working arrangements including compressed hours, flexible shifts, job share, annualised hours and agile working (depending on role requirements).
- Gym facilities, weekly yoga classes, exercise classes, squash facilities, exercise space etc. are available (depending on location).
- Each force has its own sports or sports and social club, offering discounts, trips, and events.
- Cycle to Work scheme.
- Access to Blue Light Card providing discounts to Emergency Services on the high street and online.
- Access to Police Mutual providing financial support including savings plans, insurance, breakdown cover, loans and independent financial advice.
- Employee Assistance Programme.
- Various support g