Brand & Digital Designer

3 months ago

London, United Kingdom Liberty Global Full time

Company Overview

Egg is on a mission to crack clean energy We empower a sustainable future, helping our customers save energy, money and the planet one kilowatt hour at a time.

We are part of Liberty Global PLC - one of the world’s leading converged video, broadband and communication companies operating under the consumer brands Virgin Media, Telenet and UPC. Established in 2010, Egg is an industry leading renewable energy company in the process of scaling significantly following acquisition and investment from Liberty Global. Egg has an ambitious growth plan to be a top 4 market player in the UK within 2-3 years.

Purpose of role

Reporting to the Head of Product & Experience, you’ll be responsible for our creative brand assets and our end-to-end digital customer experience design. We currently have a digital onboarding journey for our electric vehicle and Solar products, and you’ll be responsible for evolving these ensuring our customers have the best digital experience.

**Responsibilities**:

- Work with the team to utilise customer data, industry research, analytics and insights to optimise digital designs, journeys and user stories.
- Works with creative assets to incorporate brand identity into the customer experience.
- Bring customer propositions to life through brand and digital design.
- Prototype/pilot new services to market test operational viability.
- Ensure a holistic, joined up end user (customer) experience is designed and tested.
- Create and iterate on wireframes of app and web journey designs.
- Work closely with development team to bring designs to fruition.
- Run user research sessions and focus groups to generate feedback to feed into product designs.
- Collate tracking data to feed into designs.
- Link the development of conceptual ideas into concrete designs in line with a brands identity and business strategy.
- Provide a clear vision for improving design processes and explaining and presenting design decisions to service designers business owners and stakeholders.

Key skills
- Experience_
- UX/UI, Graphics or Product design degree essential
- CX, product design and/or innovation experience desired
- Working as part of a team to deliver on tight deadlines with quality outputs and alongside 3rd party partners
- Working in digital projects or departments
- Designing customer-facing assets or services
- Development of customer journeys, service blueprints and workshop facilitation
- B2C retail experience ideal
- Excellent creative design capabilities with experience using creative design software (InDesign, Sketch, Figma, Miro).
- Knowledge & Skills_
- An excellent communicator
- Strategy and planning (in particular for new or innovative products)
- Managing projects / delivering outcomes
- Ability to put self in shoes of mass market customers
- Excellent teamworking skills
- Ability to simplify complex issues
- Customer-centric outlook
- Exposure to digital relevant technology areas (e.g. web content management, Mobile Apps, Marketing platforms).

**Requirements**:

- Be "customer-obsessed". Someone that will work on gaining a deep understanding of our customers and their behaviour.
- An ability to solve real problems through design, demonstrated through projects that have a measurable impact on the business.
- Great attention to detail.
- Be a creative designer - think outside the box.
- Package
- Competitive salary (£35-50k dependent on experience)
- 25 days holiday a year plus public holidays
- Pension plan
- Private healthcare
- Intercompany benefits package including Virgin Media O2 and affiliate discounts

.

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