Servicenow Administrator

**ServiceNow Administrator**
**IR35 Status - PAYE Engagement only**
**Duration - 6 Months +**
**Start Date - ASAP**
**Location -Remote with occasional travel to Warrington**
**About the client**:
Our client enables people and businesses throughout the world to realise their full potential by creating technology that transforms the way people work, play, and communicate.
**Role Description**:
This encompasses reviewing, testing and implementing low complexity tooling changes as a result of service requests and changes along with overseeing the implementation of higher complexity changes performed by an external systems integration partner
**Principal Accountabilities**:

- Manage the ServiceNow Administrations' ticket queue and update tickets to demonstrate progress against requested actions
- Configure and maintain SLAs and KPIs, catalogue items and their associated workflows; along with other system objects
- Create ServiceNow reports and dashboards, working closely with the IT Service Reporting and Measurement team
- Implement assigned ServiceNow configuration changes within a timely manner and following the agreed work instructions
- Using ticket data in ServiceNow, produce and share with service operations management a weekly report describing the throughput of tickets assigned to the ServiceNow Admin
- Assist in building and maintaining internal technical documentation, manuals, policies, and processes
- Support Proof of Concept demonstrations of new functionality and features for future releases
- Develop and maintain training materials for use by resolver team users of ServiceNow
- Work closely with IT and business partners to configure and improve core platform capabilities in accordance with ITIL best practices
- Produce new work instructions for repeatable administrative tasks within ServiceNow following ServiceNow best practice (e.g., per training)
- Maintain ServiceNow certification on an ongoing basis

**If this sounds like you, please apply