Administrative Officer

**Details**:
**Reference number**:

- 342626**Salary**:

- £23,735 - £26,631- A Civil Service Pension with an average employer contribution of 27%**Job grade**:

- Administrative Assistant- A3**Contract type**:

- Permanent**Type of role**:

- Operational Delivery**Working pattern**:

- Full-time**Number of jobs available**:

- 1Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- Portree, Scotland, IV51 9DHAbout the job

**Job summary**:
**Are you interested in a key role within local delivery providing high quality customer service through accurate administration and inspection of subsidy claims, which results in £700 million of direct aid to the Scottish rural economy? If so the Directorate for Agriculture and Rural Economy (ARE) have an exciting opportunity for an Administrative Officer.**

Portree Area Office is part of the network of 16 local Area Offices that perform a key role in the work of the Scottish Government Rural Payments and Inspections Division (SGRPID), within the Agricultural and Rural Economy Directorate. The Area Offices are the main contact with farmers, crofters and other interested parties, being responsible for the delivery of grants, subsidies and other Government policies to the rural community.

Area Office staff contribute their knowledge and experience towards the development and implementation of policy and systems for new schemes, as well as the on-going maintenance of existing schemes. Area Office staff also provide professional advice and information to Scottish Ministers, the general public and other colleagues in the Scottish Government.

You will get to know our network of customers both internal and external, and will be expected to provide a professional and helpful point of contact for all. It is essential that you remain impartial, fair and diplomatic at all times, operating within agreed guidelines of information sharing.

Your workload will be varied and at times, extremely busy. You will need to be able to plan, organise and prioritise your work to meet agreed deadlines while maintaining a high level of quality and accuracy. You should be able to work using your initiative, have a positive attitude to change and be able to adapt to new procedures and priorities. You will use a range of systems to accurately input data, maintain information and retrieve data.

This is an excellent opportunity to grow and develop your skills with a variety of learning and development opportunities.

**Job description**:

- Dealing with telephone, written and face to face enquiries from both internal and external customers including assisting with registration and navigation of RPID’s online systems.
- General administrative duties, including filing, acknowledgement and onward processing of mail, compilation of inspection files and maintain spreadsheet information.

**Person specification**:

- 1. Strong verbal and written communication including dealing with a range of customers and stakeholders, to maintain and improve standards in customer service.
- 2. Good administration, organisational and planning skills with the ability to prioritise competing tasks and workloads.
- 3. A proven team player who is able to work well with others but also carry out individual tasks as required, with the minimum of supervision.
- 4. Good IT skills, with a good working knowledge of a variety of IT systems, including Microsoft Office Products - Word, Excel and Outlook, or equivalent.**Benefits**:

- Alongside your salary of £23,735, Scottish Government contributes £6,408 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.- Learning and development tailored to your role
- An environment with flexible working options
- A culture encouraging inclusion and diversity
- A Civil Service pension with an average employer contribution of 27%

Things you need to know

**Selection process details**:
Sift and Interview dates to be confirmed.

Feedback will only be provided if you attend an interview or assessment.**Security**:
- People working with government assets must complete baseline personnel security standard (opens in new window) checks.**Nationality requirements**:
This job is broadly open to the following groups:

- UK nationals
- nationals of the Republic of Ireland
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
- Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)**Working for the Civil Service**:

- The Civil Service Code (opens in a new window) sets out the standards of behaviour expected o