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Summer Visitor Services Assistant/warden

3 months ago

Windsor, United Kingdom The Royal Household Full time

Household / Department- Royal Collection Trust- Section / Branch- Visitor Experience- Location- Windsor Castle- Contract/recruitment type- Summer position- Start date- June 2024- End date- September 2024- Starting salary- £2.00 per hour- Hours of work- A minimum of 425 hours for the duration of the contract. Following the required period of paid training, you will typically work 30 - 35 hours per week, over 5 days out of 7, Thursday to Monday, and you will be required to work regular weekends.- About the roleFor centuries, Windsor Castle has opened its doors to welcome thousands of visitors from around the World. By joining our exceptional Visitor Services team, you will play a pivotal role in creating an extraordinary experience.

As a Warden, you'll welcome visitors from around the world, answering their questions, enriching their visit, and ensuring the safety and security of the site. After full training you’ll have the skills, you need to excel in your position and to enjoy an extraordinary summer experience.

**Responsibilities**
- Warmly welcome visitors and provide them with information about our sites.
- Provide exceptional customer service, always maintaining a friendly and professional demeanour.
- Ensure the safety and security of the visitors and the site.
- Carry out a variety of duties along the visitor route, as well as working in the magnificent State Rooms.
- Work collaboratively as a team to ensure the smooth flow of visitors along the route.
- About you**What You'll Bring**:

- A naturally friendly, welcoming and professional attitude.
- Excellent communication and customer service skills.
- Proven team player, able to work flexibly and adapt to changing circumstances.
- Comfortable working on your feet, both indoors and outdoors.
- Ability to work at pace in a busy environment.

**Additional Information**:
**Contracts and Hours**:24 June until 30 September 2024.** You are guaranteed to work a minimum of 425 hours for the duration of the contract. You will typically work 30 - 35 hours per week and be rostered to work 5 days, Thursday through to Monday, with your rest days being Tuesdays and Wednesdays.
- Benefits**What we offer**

Competitive pay of £
- 2 per hour.
- Enjoy a complimentary lunch during your shift.
- Full training provided.
- The opportunity to join a large, friendly and sociable team.
- A range of other benefits including complimentary tickets to Royal Collection Trust sites and 20% discount at Royal Collection Trust shops.