Quality and Technical Co-ordinator

We are looking for an experienced individual to come and join our quality department. This role requires you to be out and about around the manufacturing site as well as desk-based. If you are a lively individual, with an enquiring mind, come and join our team.

Your key accountability is to assist the Head of Quality in maintaining the Quality Management System in line with BRCGS for food safety. Drive continual improvement to customer services, food production standards and technical standards. Process and respond to customer queries where required.

Key responsibilities include:

- Support the site with external audits such as BRC, Kosher and Halal ensuring compliance with requirements
- Actively work with the Operations team to be able to consistently deliver safe, legal and high-quality products
- Conduct internal inspections and internal audits based on the audit schedules
- Assist in the prompt investigation of customer complaints ensuring that all are logged and closed out in a timely fashion
- Respond to customer queries and complete specifications including the inputting of information onto customer portals
- Assist the Technical department with process trials including recording and compiling reports
- Request required technical information and completion of SAQs for new ingredients and /or suppliers
- Assist with the review of document updates and document control within the quality management system
- Assist with organising internal training on changes to the quality policies and procedures
- Assist with the management of approved suppliers and raw materials ensuring compliance documents are updated when required.
- Assist the Quality Manager in the collation and reporting of KPIs
- Support factory and warehouse teams in production when required
- Contribute to the site HACCP and VACCP plans and be involved in reviews

We are looking for an individual with:

- Previous customer-facing experience
- Experience in the food industry
- Level 2 food safety or higher
- Computer literate in MS Word and Excel
- Ability to work within a team and alone
- Strong communication skills with the ability to engage effectively across all levels
- HACCP training/ awareness
- Good technical knowledge with attention to detail
- Audit experience, GMPS, Fabrication, internal audits

Based on the Shropshire/Worcestershire border, we are an award-winning food ingredients company, supplying national and international industrial bakeries.

Please note that due to the rural location of our business it is essential you are able to drive as there is no public transport.

**Job Types**: Permanent, Full-time

**Salary**: £28,000.00-£32,000.00 per year DOE

**Benefits**:

- Company events
- On-site parking
- Sick pay

Schedule:

- 8 hour shift

Supplemental pay types:

- Loyalty bonus
- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Cleobury Mortimer: reliably commute or plan to relocate before starting work (required)

Work Location: In person

**Job Types**: Full-time, Permanent

**Salary**: £28,000.00-£32,000.00 per year

**Benefits**:

- Company events
- Employee discount
- Free parking
- Health & wellbeing programme
- On-site parking
- Sick pay

Schedule:

- 8 hour shift
- Monday to Friday
- No weekends

Supplemental pay types:

- Bonus scheme

Work authorisation:

- United Kingdom (required)

Ability to Commute:

- Shropshire., DY14 8SY (required)

Work Location: In person