Head of Operations

2 weeks ago

Huddersfield, United Kingdom Interior Goods Direct Full time

**About us**

Green & Brown is one of the UK’s most established and largest online providers of made to measure window furnishings. In 2021, we supplied over half a million made-to-measure blinds that have been manufactured by us in Yorkshire

We are a fast growth business with a warm and friendly culture, that values our employees and rewards excellence. This ensures there are opportunities for our valued employees to develop and progress.

**Job Purpose**:
Forming part of the Senior Management Team, the Head of Operations will be the go-to person to drive operational efficiency, championing a collaborative, inclusive and positive culture. You will be accountable for the entirety of our production site, including all KPI’s and costs.

Within the role, you will be responsible for three key cost centres for the business: Production (including Warehouse), Health & Safety and Maintenance.

**Head of Operations duties and responsibilities include but are not limited to**:
**Run the day-to-day**
- Lead on all operational matters.
- As part of the Senior Management Team, help shape the future of Operations, supporting strategy creation at both a tactical and strategic level.
- Ensure the maintenance, development and overall day-to-day running of the business sites is accomplished to a high standard.
- Drive the performance of the departments focusing on service levels, quality, consistency, and cost of goods sold.
- Line manage, mentor, and coach the Production, Maintenance and Health, Safety & Facilities Managers
- Ensure all departments are adequately resourced, using capacity plans & scheduling to ensure we are successfully meeting Customer demand.
- Be accountable for the budgeting and P&L of each business area falling under your responsibility.
- Maximise profits without compromising production standards, ensuring that returns and re-made items is kept to a minimum.
- Ensure product delivery exceeds customer expectations and delivers excellence, working closely with the relevant stakeholders where required.
- Be accountable for overall agency labour spend, ensuring a reasonable time-to-hire process is in place.
- Work with finance department to implement a robust asset management system is in place, backed up by effective use of available systems.
- Report on key performance indicators, creating the right measurements to demonstrate success and drive operational excellence.
- Manage and take responsibility for the financial performance of all Operations departments.

**Improve the day-to-day**
- Create & develop a comprehensive Training Needs Analysis to successfully train and develop people across all teams within the departments.
- Implement & develop standard operating procedures across all appropriate departments, ensuring that they are accessible to all as well as being utilised on a daily basis.
- Identify and cost provisional improvements for all business sites where appropriate, ensuring that company premises is always geared towards operational success.
- Ensure the effective use of visual management across the department to drive local improvement and set the foundation of a high-performance culture.
- Actively champion process improvement with the aim of increasing efficiency & quality across the department.
- Champion cross department collaboration to drive continuous improvement, utilising the expertise available across the company.
- Supporting the business as required in growth opportunities, in conjunction with the commercial team as required.

**Risk**
- Risk management - identifying and minimizing risk, early identification of potential problems, escalating where necessary to the relevant stakeholder.
- Ensure all departments and projects are managed in accordance with H&S best practice.
- Maintain full compliance with all relevant legislation, commercial contract requirements, maintenance standards and associated policies & procedures and accredited quality standards.

**Behaviours**
- Demonstrate and role model the Company’s core values, leading by example at all times.
- Provide customer focused, cost effective, and efficient leadership service, including line management and employee relations responsibility for individuals reporting into you.
- Ensuring wellbeing of team members, implementing initiatives and positive behaviours as applicable
- Support company initiatives, encouraging a positive working environment amongst all team members.

**Essential Requirements for the role**:

- Right to work in the United Kingdom
- Over 5 years Operational management experience within a challenging environment is essential, preferably within a Manufacturing environment.
- Over 3 years’ experience of leading a senior operational team desirable
- Strong Computer Literacy
- Excellent Written and oral communication skills
- Working knowledge of manufacturing processes and procedures
- Comprehensive understanding of H&S and Employee Relations regulations

**Desirable Skills & Experience**
- Re

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