Arc Controller

Are you currently working in security and looking for your next move? Do you enjoy helping and supporting customers and team members? Are you a calm person who has good attention to detail, able to monitor alarms to the highest standard and provide effectivetelephone responses to our client base? Are you keen to work for a company that offers progression and is a Market Leader within the Security industry? If the answer is "Yes" then Baham is looking for an ARC Controller to join their team of controllers intheir Alarm Receiving Centre.

As a family-run, family-owned business, we believe in recognising and nurturing talent and hard work. Employees who began their Banham career as trainees now head up key departments, and we’re proud to foster a working environment that encourages employeesto stay with us for many years.

**What can you bring to Banham**

Your experience within the Security Industry dealing with customers and team members will enable you to:

- Have an excellent telephone manner and answer all Banham Group calls in a professional and efficient manner
- Provide excellent customer service on inbound & outbound calls
- Work within a team or independently and process alarm activations in a timely and accurate manner in line with all company standards.
- Liaise with emergency services, customers, internal departments, and out-of-hours service engineers
- Your attention to detail will enable you to provide accuracy when inputting data, processing and reviewing daily reports as well as undertaking routine checks
- Holding a SIA PSS CCTV License provides you the ability to monitor high-profile CCTV accounts (If you do not currently hold the accreditation, you will need to achieve this within 3 months of joining).
- Willing to learn and be trained in Keyholding.
- Able to adhere to all company policies and procedures
- Able to communicate any trends, changes, and serious issues to your Manager/Supervisor
- To take ownership of the customer in all aspects relating to service delivery and customer satisfaction.
- Understand that discretion and confidentiality are paramount.

**Who are we?**

Banham is a family-owned; family-run business that has been providing security solutions since 1926. We operate throughout the Southeast of England offering a comprehensive service on all aspects of physical and electronic security.? Most important, however,are the people who make up Banham. Our dedicated employees live and breathe collaboration; they inspire and learn from each other. Employees who began their Banham careers as trainees now head up our key departments, and we are proud to foster a working environmentthat encourages staff to stay with us for many years.

**What will you get in return?**

You will be entitled to a highly competitive salary and a great range of benefits including:

- We provide an employee assistance programme (EAP). EAP gives our employees access to a 24/7 free, confidential advice service for help with personal and professional problems, which could be affecting your home life or work life, health and general wellbeing.This benefit also extends to your family.
- Flexible remote working
- Personal Accident Insurance Scheme - Accidents at work and outside of work are both covered, including personal attacks and sport-related injuries
- Private medical insurance
- Auto-enrolment into our generous pension scheme
- Annual season ticket loan & Banham interest-free loan
- Cycle to work & Tech scheme
- Training and development opportunities
- Free weekly yoga sessions
- Company equipment tailored to your role (laptop, mobile and additional screens)
- Up to 40% off Banham products
- Banham Social events - Summer BBQ’s on the terrace; annual Christmas Party with a sit-down meal
- Charity events throughout the year - Banham are proud to be working with The Royal Marsden Cancer Charity and sponsoring The Banham Marsden March, since 2010 over £13 million has been raised to make a difference for patients across the UK and the worldfor The Royal Marsden.
- Recruitment referral bonus fees
- Enhanced Sick Pay for absence related to COVID-19

Please note that this is a site-based role working on a week on/offrota of Day & Nights basis with 12-hour shifts.

If you share our values and have the drive and enthusiasm to help us fulfill our vision, of significant growth, we would love to hear from you. Please click **APPLY** now to register your interest.