Customer Service Advisor

3 weeks ago


Honiton, United Kingdom John Ross Associates Full time

**Customer Service & Client Support Advisor**

Our client is the UK’s leading provider of Digital Software services to the NHS, Local Government and a wide range of Commercial organisations. This is a fantastic opportunity for an experienced and motivated Customer Services Adviser to join a growing andprofitable business.
- Salary £26,500 + Pension, Perks, Benefits Portal, Full & Ongoing Training and Clear Progression within the role
- Hours - Mon-Fri - 8:30am to 17:30 with 1 hour break
- Hybrid Working - Mon/Fri Home Based - Tue/Wed/Thur Office Based

**Customer Service Advisor**

Role Overview

Reporting to the Customer Services and Sales Support Manager you will be a key member of the Commercial or Public Sector Team responsible for the growth and retention of our clients business through pro-active account management, development and issue resolution.

You will have responsibility for a portfolio of customers and be required to build strong working relationships, working collaboratively with external Business Development Managers and your Customer Service colleagues.

Customer Service Advisors are a prime and pivotal point of contact, liaising constantly with customers and internal teams to deliver an exemplary customer experience.

**Customer Service Advisor**
- Customer focused mentality
- Strong commercial aptitude
- Pro-active approach
- Ownership mentality
- Professional approach and telephone manner
- Strong work ethic, energy, and enthusiasm
- Passion for learning and personal development
- Ability to work collaboratively as part of a team
- Methodical and logical mind-set
- Ability to work to tight timescales
- Skilled at prioritising appropriately
- Skilled at relaying information clearly to a varied audience
- Excellent written and verbal communication
- Excellent attention to detail

**Customer Service Advisor**

**Responsibilities**:

- Pro-active account management and ownership of all customers in portfolio
- Pro-active growth and retention of customer portfolio
- Pro-actively identifying & developing opportunities to provide customers with additional services
- Taking ownership for professional and timely resolution of customer issues
- Being a prime and professional point of contact for commercial customers
- Working collaboratively with external Sales team focused on growth and retention of customers
- Liaising and collaborating with technical teams, for progression of opportunities and resolving customer issues
- Liaising with the customers IT personnel

**Customer Service Advisor**

Salary & Application

An excellent starting salary of £26,500 per annum with performance-based increases throughout your employment, full training, pension, 28 days holiday rising to 33 days, private healthcare and further benefits after probation.

Please submit your CV via this portal ideally including a covering statement as to why you wish to apply, highlighting your relevant experience or transferable skills or contact the office via the details provided for further information.


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