Credit Controller

Methods is currently recruiting for Credit Controller to join our team in our London office. This role will be hybrid working with office and remote working as an option.
The primary function of the role is to manage debt recovery for the Group. Building and maintaining close links with all customers is key, to ensure smooth running of debtor accounts and encouraging timely recovery of payments.
Methods is an established £100m Digital Transformation company, part of the Alten Group, which over the last 32 years has provided innovative business and digital technology services. We have over 50 active clients many of which have been working with us for more than 10 years.
Our human touch sets us apart from other consultancies, system integrators and software houses - we have a customer-centric value system whereby we focus on delivering what is right for our clients. We passionately support our clients in the success of their projects while working collaboratively to share skill sets and solve problems. At Methods we have fun while working hard; we are not afraid of making mistakes and learning from them. building a significant private sector client portfolio.

**Requirements**:

- Ensure invoices are accurate at the time of issue i.e. checking PO’s & billing address
- Processing and reconciliation of invoices
- Send statements on a mid-month & monthly basis
- Adhere to company policies and procedures
- Proactively monitor client accounts to ensure timely payments and address any payment delays or discrepancies promptly
- Engage with clients to resolve billing inquiries or disputes on weekly basis
- Maintain strong relationships with clients, providing excellent customer service and addressing their queries or concerns related to credit matters
- Administrative support for wider Finance Teams
- Ensure all new clients have been onboarded correctly i.e. client form completed
- Ensure prior to contracts are signed a credit check is completed for all new clients & any pre-existing which have not been contracted with within a year
- Working with Accounts Team to ensure credit notes and invoices are sent out on a timely basis with accuracy, to minimise payment delay issues
- Highlight project queries to Account Manager and resolve queries both internally and externally around outstanding invoices
- Maintain and record detailed credit control activity notes in the systems to ensure a clear and reportable audit trail is kept of all clients contact and actions undertaken to secure payments.
- Reporting monthly on all credit control activity and progress against outstanding debts

**Essential Skills & Experience**:

- Educated to at least GCSE level with at least A-C in English and Maths
- 2-3 years minimum experience as a Credit Controller in a medium sized private company
- Experience of working with UK Public Sector clients essential
- Ability to work independently with mínimal supervision to accomplish team goals and objectives
- Strong analytical skills
- Good numeracy skills
- The ability to prioritise
- Persistence and determination
- Flexibility to adapt to the wider business needs
- Patience and the ability to remain calm in stressful situations
- Able to use main software packages confidently
- Excellent verbal communication skills
- Ability to thrive under pressure and adhere to constant and challenging deadlines
- Confidence to deal with a range of stakeholders
- Good organisational skills to ensure all tasks are completed accurately and on time
- Ability to reconcile complex accounts and have excellent attention to detail
- Ability to establish and maintain good client relationships, both internal and externally at all levels
- Competence in Microsoft Office products essential with experience in Office 365 essential

**Benefits**:
Methods is passionate about its people; we want our colleagues to develop the things they are good at and enjoy.

**By joining us you can expect**:

- Autonomy to develop and grow your skills and experience
- Be part of exciting project work that is making a difference in society
- Strong, inspiring, and thought-provoking leadership
- A supportive and collaborative environment

**As well as this we offer**:
Development - access to LinkedIn Learning, a management development programme, and training
Wellness - 24/7 confidential employee assistance programme
Flexible Working - including home working and part time
Social - office parties, breakfast Tuesdays, monthly pizza Thursdays, Thirsty Thursdays, and commitment to charitable causes
Time Off - 25 days of annual leave a year, plus bank holidays, with the option to buy 5 extra days each year
Volunteering - 2 paid days per year to volunteer in our local communities or within a charity organisation
Pension - Salary Exchange Scheme with 4% employer contribution and 5% employee contribution
Discretionary Company Bonus - based on company and individual performance
Life Assurance - of 4 times base salary
Private Medical Insurance - wh