Referral Administrator

**Referral Administrator responsibilities**:

- Expediting client referrals to Company Houses
- Completing referral requests as needed
- Faxing and sending client records to our various departments for processing

**Job brief**

We are looking for a Referrals Administrator to join our team and complete various administrative tasks to support our patients by sending referral documentation to our different departments.

Referral Administrator responsibilities include sending referral documentation to various departments and answering phone calls. Other responsibilities also include meeting prosepctive clients and assessing if they are suitable enough for the service.

Ultimately, you will work within the Referrals team to organize, manage, and deliver referral documents on behalf of our clients to different departments in our Head Offices.

**Responsibilities**
- Maintain ongoing tracking and appropriate documentation on referrals to promote team awareness and ensure client safety
- Ensure complete and accurate registration, including client demographic and current insurance information
- Assemble information concerning client’s clinical background and referral needs
- Provide appropriate clinical information to specialist
- Contact review organizations and insurance companies to ensure prior approval requirements are met
- Provide specific medical information to financial services to maximize reimbursement to the hospital and physicians.
- Review details and expectations about the referral with clients

**Requirements and skills**
- Proven work experience in Referral/Sales roles or similar role
- Great people skills (Dealing with complex queries and several different types of people)
- Strong client/customer service focus
- Effective verbal and written communication skills
- Teamwork orientation
- Relevant training and/or certifications
- Must have a Driver's Licence

**Job Types**: Full-time, Permanent

**Salary**: From £18,000.00 per year

**Benefits**:

- Company pension
- Sick pay

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Chatham, ME5 9AJ: reliably commute or plan to relocate before starting work (required)

Work Location: One location