Mobile IT Support Technician

4 days ago

Moulton Park Industrial Estate, United Kingdom Greencore Full time

**We are looking to recruit an IT Support Technician covering our Northampton site. **You will be required to promote the availability, performance, security, effective provisioning, installation, configuration, operation and maintenance ofassigned infrastructure across Multiple sites across the South.
- Perform regular system monitoring to verifying the integrity and availability of appropriate hardware resources for users
- Perform regular security and performance monitoring activity, implementing, and responding to established alerts, to quickly identify possible intrusions and performance issues
- Participate, as needed, in incident resolution, including identification, diagnosis and root cause analysis ensuring rapid resolution and mínimal impact on services and data integrity.
- Actively and openly communicate risks, operational problems and incidents accurately ascertaining business impact and escalating where appropriate.
- Respond to request for support in a timely fashion to meet overall service levels ensure the quality of customer service
- Follow appropriate controls over configuration and change, maintaining the appropriate level of documentation, to ensure adherence to common process and reference resources are created to describe solution and system changes
- Identifying gaps in services and highlighting underlying performance, recommending solutions where known, to contribute to the improvement of services.

**Why Greencore?**
**Greencore is one of the UK’s largest leading food manufacturers, where we feed 90% of the UK population every month. We supply own brand convenience food products to all of the UK’s major retailers, foodservice, convenience and travel outlets withstrong market positions in a range of categories including sandwiches, salads, sushi, chilled snacking, chilled ready meals, chilled soups and sauces, chilled quiche, ambient sauces and pickles, and frozen Yorkshire Puddings**

**Why Greencore Technology?**
- As part of a recent restructure, we are recruiting a large number of roles across the IT team, including some senior roles that demonstrates our investment in this space.
- In parallel to the fast passed innovative work, we also support our live services across the country running around the clock, and are setting our go-forwards technology strategy, including our approach to core systems such as our ERP, HR, logistics, engineering,and supply chain solutions - so there will be plenty going on
- We are looking for energetic and fun skilled IT professionals who want to be part of our next stage in business and technology transformation, because at Greencore technology plays an important role in how we operate - and we have the ambition and a planto develop our capabilities even further.
- Not only do we offer exciting career and professional development opportunities, but we also have a strong, friendly culture, where our people are very much at the core of everything we do. We are committed to developing our people, our wider team and ourcapabilities - in fact this growth culture is a part of our DNA.

Here at **Northampton**, we operate one of the most impressive facilities in Europe, based across a campus of 5 manufacturing units, and we have a team of around 2,000 colleagues making high quality premium products every day. We are the solesupplier of sandwiches, wraps, rolls and sushi for Marks & Spencer.

**What we’re looking for**:

- A demonstrated aptitude and interest in IT developed in an IT focused group or organisation
- Ability to provide an excellent standard of technical support over the phone and in person
- Good problem-solving skills and techniques
- Ability to switch between tasks and multitask effectively during peak times
- Experience working within a multi-site organisation or Group
- Willingness to travel to different sites on a weekly basis (car allowance and mileage included with this role)
- Manufacturing, Logistics, or similar industry background preferred.
- **Valid Driving license is a must for the role**:

- At Greencore we put our people at the core. We celebrate their differences and help everyone to be themselves at work. Together we make every day taste better.

If this sounds like you join us, grow with Greencore and be a part of driving our future success.

**What you’ll get in return**:

- Competitive salary and job-related benefits
- Holidays
- Pension up to 8% matched
- Company share save scheme
- Greencore Qualifications
- Exclusive Greencore employee discount platform

Throughout your time at Greencore, you will be supported with on the job training and development opportunities to further your career.

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