Service Technician
3 weeks ago
Are you looking for a new and exciting opportunity, if so, we might have just what you’re looking for
We have an opening in our busy Mi Support team for a Service Technician to provide hands on technical service support for our products and Systems.
We are looking for someone who can:
- Solder small components on a PCB **(full training will be provided)**:
- Provide good levels of service support on products and Systems using Midwich Group technical supplied products **(full training will be provided)**:
- Review and escalate products to help the Mi Support helpdesk with internal procedures for our vendors and business management teams
- Ensure all SLAs within Mi Support service repairs are met
- Maintain a tidy workspace to comply with Health and Safety and promote a professional working environment for customer visits to the service centre
- Log and track all repairs, enquiries, and incidents on our internal software platform
- Have responsibility for updating detailed description of the repairs carried out to the Helpdesk Co-ordinator to communicate this to the customer
Midwich is a value-added distributor, and the Mi Support team are an integral function which demonstrates the extended level of service we can offer as a group. Working within Mi Support, you will have the opportunity to be part of and shape the technicalservice arm of our business.
If you have strong attention to detail and hand-eye co-ordination, great communication skills, work well within a team and love learning new things, **APPLY TODAY
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