Store Leader I

Since its launch in 1993 with a collection of six essential handbags, Kate Spade New York has always stood for optimistic femininity. Today, the brand is a global life and style house with handbags, ready-to-wear, jewelry, footwear, gifts, home décor and more. Polished ease, thoughtful details and a modern, sophisticated use of color—Kate Spade New York’s founding principles define a unique style synonymous with joy. Under the vision of creative director Nicola Glass, the brand continues to celebrate confident women with a youthful spirit.

Kate Spade New York is part of the Tapestry portfolio - a global house of brands powered by optimism, innovation, and inclusivity.

**STORE LEADER**

**Primary Purpose**

The Store Leader leads the store by maximizing store productivity and profitability through teambuilding and staff development, goal attainment, and by ensuring compliance with all Kate Spade standards.

The Store Leader leads by example, sets the tone for the store, and provides feedback to their team that will result in more efficient, productive, and profitable stores that exceed Kate Spade Service expectations. It is their role to protect the Kate Spade Service environment by consistently making decisions that enhance the customer’s experience in the store and with the brand.

**PROFILE**

**The successful individual will leverage their proficiency to**:

- Take ownership and accountability for store;
- Show leadership through role modeling Kate Spade Service behaviors and Kate Spade selling standards;
- Demonstrate empowerment to solve customer problems and meet customers’ needs;
- Inspire team to meet and exceed performance standards;
- Acts as advocate for the team, able to motivate others to achieve results;
- Communicates effectively with store manager, peers, supervisors, and corporate partners;
- Develops plans to address key business issues, and utilizes plans to impact business and achieve desired results;
- Able to influence others to gain support to achieve goals and complete projects;
- Demonstrates effective time management skills.

**The accomplished individual will possess**:

- Experience in a retail service environment in a position of management;
- Knowledge of, and ability to use Microsoft Excel, Word, PowerPoint, and Outlook;
- Ability to communicate effectively with customers and staff and manoeuvre the sales;
- Ability to work flexible schedule to meet the needs of the business, including nights, weekends and Public holidays.

**Our Competencies for All Employees**
- **Drive for Results**: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
- **Customer Focus**: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
- **Creativity**: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
- **Interpersonal Savvy**: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
- **Learning on the Fly**: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.
- **Perseverance**: Pursues everything with energy, drive, and a need to finish; seldom gives up before finishing, especially in the face of resistance or setbacks.
- **Dealing with Ambiguity**: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.

**Our Competencies for All People Managers**
- **Strategic Agility**: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
- **Building Effective Teams**: Blends people into teams when needed; creates strong morale and spirit in their team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a fe