IT Help Desk Level 3 Apprentice

6 days ago

Chestfield, United Kingdom QA Ltd Full time

**About the employer:**
IT Outcomes is a leading IT support and managed service provider. With over 10 years of operational expertise, we’re the trusted partner to organisations across London and the South East.

We are super busy at the moment, taking on lots of new customers and growing the business even more over the next few years.
That means we’re looking for some more superstars to come and work on our Service Desk and support our lovely customers.

**Overview**:
Do you love technology? Do you like people and helping them out? Have you got an eye for technical detail?

Imagine working in a like-minded, customer-focused team where you can thrive and cultivate your career, being rewarded for your hard work and celebrating your achievements as a team. You'll work closely with a great team of fun but focused, like-minded ITtechnician’s colleagues. Get to grow your skills and experiment with new tools, techniques and technologies on a wide variety of projects.
You'll be a key member of our team at the forefront of our technical support lines.

**Main role / Responsibilities: [will include but not be limited to]**:

- Monitor, investigate, and resolve issues where possible.
- Help onboard new clients Cyber Services.
- Ensure all incidents are recorded in the appropriate management systems.
- Provide clear updates on progress to both the business and our clients.
- Assist internal users with desktop support.
- Create and enhance support documentation where necessary.
- Automate the operation of everyday tasks and requests.
- Work with other areas of the business to support client requirements.
- Help build the team to support the business further.
- Investigate new ways of working and suggest ideas for growing the company and improving customer service.

**What we are looking for:**
**Desirable skills**:

- Highly organised and focused.
- Hold an interest in Computing and changes in the IT industry.
- Determination to provide fast, high-quality support services.
- Committed attitude towards a first-class customer service
- Clear written and verbal communication skills.
- A technical understanding of PC's and common operations.
- Knowledge of Windows 10 & 11 Operating Systems.

**Entry requirements**:

- GCSE Maths and English (or equivalents) at grades 3+ (D or above)

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

**Find out more here:**

**Working week:**
Daily working hours: 9am - 5.00 pm, Monday to Friday -- but sometimes we might ask you to be a little flexible on this.

**Salary:**
£18,000 per annum.

**Benefits**:
We are passionate about cultivating a fun and rewarding environment where our team are looked after while providing a framework and incentives to enable everyone to fulfil their potential.

We are always looking for the right person to join our fast-growing team of knowledgeable, friendly and forward-thinking individuals, and there are plenty of reasons why you should consider joining us:

- Excellent job security - we've been growing for 10 years and have maintained a consistent financial growth year-on-year.
- Room to grow - all voices are heard, and anyone can expand beyond their job role.
- Good location - Parking and walking distance to the well-connected Chestfield train station.
- Latest technology - take the opportunity to stay at the forefront of the IT industry and experiment with new technologies

**Future prospects**:
There is potentially for a full-time, permanent position, if the apprenticeship is completed successfully.

**Important information**:
QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.
To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

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