Service Advisor

2 months ago

Kingston upon Hull, United Kingdom Motus Commercials Full time

Here at **Motus Commercials** we’re **proud** to employ great colleagues who are passionate about their roles. When looking for the right role, we recognise everyone has different needs, considerations, and aspirations. So, no matter who you are, what you need or where you’re going, Motus Commercials wants to be part of your future.

Motus Commercials is an approved **DAF Truck dealership** located in **Hull** and is on the lookout for a dedicated and knowledgeable **Commercial Vehicle Service Advisor**. As our new Service Advisor, you will join our friendly team which will see you **working 5 days a week on a 2-week rotating shift pattern **which equates to 42.5 per week within our approved DAF dealership.

**Week 1: 08.00am - 17.30am**

**Week 2: 08.30am - 18.00pm**

**Basic salary is £26,200 - £27,200**

**OTE £27,670 - £28,729**

From day 1 as a Motus Commercials colleague, you will have access to a comprehensive benefits package including:

- **A pension that pays** - Auto enrolment pension scheme through salary sacrifice to ensure you get the most out of your hard-earned money.
- **BUPA Medical Insurance **- ensuring you and your loved ones are covered we offer a discounted scheme for all Motus colleagues.
- **Life Assurance 2 x salary** - we give you the peace of mind when you need it most
- **Vehicle purchase discount** - Our sister Company Pentagon Motor Group provide colleague and family discount to all Motus colleagues.
- **Employee Discounts with the Network Benefits **- fantastic deals and discounts on a wide range of products and services available to all colleagues.
- **Employee Assistance Programme - **We take colleague wellbeing seriously at Motus Commercials, we offer a free programme to support all our colleagues and families with whatever challenges they may face at work or at home 24/7 365 days a year.
- **Colleague Introduction Award - **recommend somebody for a role at Motus Commercials and you could earn up to £2000 once they’re fully on-board with us
- **Holiday allowance of 23 days plus bank holidays rising to 25 - **We reward long service with extra holiday
- **Great career development -** we pride ourselves on offering internal and external training and development opportunities along with a realistic career pathway for each member of our team through our People Partnership Initiatives.
- **Onsite Mental Health First Aiders **- at Motus Commercials we understand mental health is not always easily spoken about which is why we have adopted various methods to support colleagues including onsite mental health first aiders, mental health awareness campaigns and a mental health text number should you require support but not feel ready to discuss in person. All our managers are also mental health aware trained.
- **Being Brilliant Awards **- At Motus Commercials we believe Together We Make A Difference and like to reward and recognise all colleagues who go the extra mile.
- **Engagement & Charity **- You will have the opportunity to participate in charity events to raise funds for our charities of choice, we also hold regular engagement events for all colleagues to enjoy their time with us at Motus Commercials.
- **Financial Wellbeing **- We offer financial wellbeing seminars to ensure colleagues are managing their wellbeing in all aspects of life

As a Service Advisor at **Motus Commercials** in **HULL** we will be looking for you to be able to demonstrate:

- Motor trade experience
- Desire to work in a fast paced and demanding environment
- Good understanding of Motor Trade
- High level of customer service
- IT Literacy
- Brilliant levels of communication written and verbal
- Enthusiastic, Team Player, Flexible.

Main duties will be:
As Service Advisor position within the department this role will be responsible for supporting the formulation and execution of the Customer Service, Communication, Promotion, and Sales Growth strategy and significantly driving forward the sold/billed hours growth, utilisation growth and financial performance of the function.

The role demands a perpetual review of current approaches and practices, actively exploring new and alternative initiatives with a primary focus on delivering outstanding customer service and performance KPI’s

Motivational approach and the ability to influence the key stakeholders within the function is a critical part of this role as is the ability to demonstrably deliver excellent customer service and administration performance.

To manage and lead the customer service advisor and operations.

Service forward planning, booking, follow up and control - optimising utilisation.

Working closely with the Workshop Controller ensure work is booked and completed within agreed timelines and achieve satisfactory output per person/hour and best utilisation of workshop staff hours.

Effective communication with customers in relation job booking, progress, additional costs and completion and final authorisation and order number

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