Head of Counter Services and Safe Custody

3 weeks ago

London, United Kingdom Coutts Full time

Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive.

This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom.

Join us as Head of Counter Services and Safe Custody
- Hone your leadership skills and build your career in this fast paced and critical role
- Joining us in Private Banking, you’ll be managing a team to deliver excellent customer service, every time
- If you’re a motivated and adaptable people manager, with the enthusiasm to develop the talents of others, this could be your ideal role

**What you'll do**:
As Head of Counter Services and Safe Custody in Private Banking, you’ll be making sure your team treat their customers fairly and provide outstanding levels of service with every interaction. To maintain high standards, you’ll conduct regular observations and review good customer outcome MI, taking action where any issues are identified. Additionally, you’ll make sure that all team members adhere to the bank’s procedures, rules and regulations within the operational framework to minimise financial, reputational and operational risks.

You’ll also be:

- Making sure that client service is delivered in a high quality and cost-effective way to internal and external clients
- Regularly producing MI and evidence of the achievement of KPIs
- Making sure that all general ledger agreements are dealt with and cleared on time and verify balances each month

**The skills you'll need**:
We’re looking for an experienced people manager with a background in operational risk procedures. This will be coupled with an understanding of financial products and the related regulatory environment

You’ll also need:

- Business planning experience, including budget and resource planning
- Sound grounding in operational processes, procedures and systems
- Specific knowledge of relevant private banking products and services
- Cashiering experience
- Avaloq experience preferred

**How we'll reward you**:
We're offering a salary of £50,600 for this role

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