Er Lead

ER Lead

Locations: Salford Quays M50 3SP, Kirkstall Forge, Leeds LS5 3BF

Permanent, full-time position: 37.5hours

Salary range: £52,000 - £62,000

Hybrid and flexible working options available

Here you’ll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve. You’ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose - helping people live longer, healthier, happier lives and making a better world.

Working in our UK support functions you’ll play a key part in helping our customer facing colleagues deliver exceptional standards of customer service and patient care. No matter your role, you’ll have an opportunity to do work that matters. Making a difference to the lives of our customers each and every day.

Role Overview

As our ER Lead you will be providing expert ER advice, coaching and leadership to the Care Services Leadership Team as well as the generalist Business / Delivery Partners to ensure they provide a well governed and consistent service to our customers while remaining compliant with Bupa policy and procedures, current employment legislation and the broader Bupa ER strategy and delivery. You will play a vital role in leading and delivering on our ER Agenda

What you’ll do:

- Offer feedback and support regarding the development and amendment of policies, procedures, and guidance working collaboratively with teams and stakeholders.
- Support the L&D Team in delivering ER and IR training and upskilling to key stakeholders including the Business and Delivery Partners.
- Be a point of contact on high risk or complex cases, support in situations such as police investigations, coroners court, and safeguarding meetings.
- Reporting on data and trends to the People Director and Care Services Leadership team, ensuring the consistent recording and reporting of ER activity across the Delivery Partner team.

What you’ll bring:

- Successful experience of coaching, advising, and influencing managers at all levels and at all stages of informal / formal ER processes as well as dealing with complex / high risk ER cases.
- Experience supporting a large operational business and diverse workforce.
- Ability to work independently and make/influence the appropriate decisions within agreed policy and procedure.

Why Bupa?

We are a health insurer and provider. With no shareholders, our customers are our focus. We reinvest profits into providing more and better healthcare for the benefit of current and future customers.

Our benefits are driven by what matters to our people. It’s important to us that these benefits support a work-life balance that keeps people healthy, both mentally and physically. You will be eligible for:

- 25 days holiday, increasing through length of service, with option to buy or sell
- Bupa health insurance as a benefit in kind
- An enhanced pension plan and life insurance
- Annual performance-based bonus
- Onsite gyms or local discounts where no onsite gym available
- Various other benefits and online discounts

Diversity and Inclusion

Bupa is committed to making sure that every applicant is assessed solely on personal merit and qualifications. We actively celebrate the diversity of our colleagues and provide an inclusive environment so you can bring your true self to Bupa. We’ll make sure you are treated fairly. That’s why we’re happy to offer reasonable adjustments as part of our recruitment process to anyone that needs them.

Whether you’ve found your feet or are discovering a new path.

Welcome to a place that celebrates you.

This isn’t where you've been.

This is where you're going.

This is what we have belief in.

Time Type:
Full time