Customer Service Advisor

3 days ago

Pudsey, United Kingdom Lantern Debt Recovery Services Full time

**CUSTOMER SERVICE ADVISOR**
- **Salary - £21,189.69**:

- **Monthly bonus up to £441.43**:

- **Flexible working (Hybrid office/ home working)**:

- **Benefits: Healthcare/ life assurance plan/ Perkbox/ gym discounts/ retail discounts/ free on-site parking**:

- **Long term incentive scheme**:

- **31 days holiday (incl: public holidays) - rising to 33 with service**

**Who are we?**

We’re a market leader in acquiring and managing vulnerable customers, helping them to find an affordable solution and sustainable pathway to clearing their outstanding debts. Having built a solid reputation for being the specialist in our sector, we’ve won some pretty impressive GOLD standard awards over the last several years from Investors in People and Investor in Customers.

**What will you be doing?**

You’ll be joining a friendly contact centre, where your role will focus on helping our customers find a sustainable solution to managing their personal debt. You’ll use a variety of contact methods, including telephone and digital channels, so you’ll need a warm and friendly telephone manner and experience using digital communication systems.

You’ll be helping customers to work out an affordable payment plan, so you’ll need to be a good listener and a considerate negotiator too. You’ll also help to resolve any customer queries, following our clear and compliance procedures to ensure we look after our customers from start to finish.

We’ll give you the best start in your role with a 6-week bespoke training program, through our amazing team of learning specialists and operational coaches, to get you started and provide you with everything you need to succeed.

**What you’ll need**
- A passion for delivering great customer service experience, but not necessarily from a contact centre background.
- An ability to demonstrate strong communication skills and an excellent telephone manner.
- Sharp active listening skills and close attention to detail.
- An ability to demonstrate our values, putting the customer at the heart of everything you do.
- Be determined and comfortable working within quality targets and KPIs.
- Self-motivation and a strong ability to work independently but also as part of a team.
- Have a flexible approach and be happy to work on a 4-week rota.
- Strong computer literacy and confidence in new technology systems - we can teach you how to use our systems, but MS office / 365 / MS Teams skills are important to us.
- Being creative (think blank canvas) - we love hearing new ideas from our colleagues about how we can do things better.
- Being friendly and flexible - we’re big enough to make a difference, but small enough to care. We all know each other by name and we’re always there for each other so that we get the job done.
- Passion and initiative to progress your career in a company with a supportive and progressive team.
- We deal with some vulnerable people and sensitive data and our strapline is “debt with a human touch” so you’ll need to be empathetic, trustworthy, discreet and professional.

Our values are rooted in honesty, empathy, and transparency - for our colleagues our customers and our clients. That’s why equality, diversity and inclusion are so important to us; because when we embrace different perspectives and give everyone the chance to be the best they can be, we can think in new, creative ways that grow and enhance our business.

**Job Types**: Full-time, Permanent

**Salary**: Up to £21,189.69 per year

**Benefits**:

- Casual dress
- Company events
- Employee discount
- Life insurance
- On-site parking
- Referral programme
- Store discounts
- Wellness programmes

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Loyalty bonus

Ability to commute/relocate:

- Pudsey, LS28 6AT: reliably commute or plan to relocate before starting work (required)

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