Transport Supervisor

3 weeks ago

Bristol, United Kingdom Whistl Full time

Are you a Transport Supervisor looking for a new opportunity?

Reporting to the Depot Transport Manager, this role will require a strong individual able to drive and deliver results in a very fast-paced environment, with the ability to execute delivery of the daily plans. If this sounds like you, we'd love to hear fromyou.

The Transport Supervisor will be expected to comply and support all legal legislation in regard to fleet operations including good control of defect management, dispatch, and delivery process.

You will also need to be able to manage good communications and build a strong relationships with both suppliers and drivers. A large part of the daily activities will include managing and improving driver behaviours, infringements, and vehicle efficiencies.

**Transport Supervisor Role Overview**

**Process Management**
- Clearly engage with drivers and ensure they complete their daily activities, including any special instructions required by customers
- Issue keys and other assets in line with our legal obligations
- Report breakdowns and follow-up response times
- Take ownership of the day-to-day workplan in-line with transport KPIs and co-ordinate and plan the following day's activities
- Co-ordinate and execute agency and Subco requirements
- Ensure all other work declarations, RTWs, and infringements have been communicated with drivers and signed off
- Daily checks to ensure all drivers receive a licence check and PPE
- Communicate all stored briefs and any special requirements to drivers
- Undertake infringement discussions with drivers within the correct timeline
- Report all vehicle defects and escalate any damage-related defects to the transport manager. Ensure all damage is fully investigated with supporting evidence and driver statements
- Control and check all agency work declarations and that agency paperwork is completed. Escalate any illegal non-compliance immediately, and ensure driver is not placed on the road
- Complete all driver RTWs prior to shift starting time
- In-depth accident investigations, any further actions required on conclusions to be reported to Transport Manager

**Leadership and Management of Staff**
- Communicate effectively with the team through daily and weekly meetings
- Manage the relationship between the depot, transport teams and customer services
- Identify and support staff through coaching and facilitation of other development opportunities to improve retention, and further succession development

**Cost Management**
- Review the daily work plan and make alternative changes to meet costs and quality
- Demonstrate a clear understanding and able to manage the fleet in the most cost-effective way

**Customer Focus**
- Build effective relationships with internal and external service providers and clients
- Communicate on a day-to-day basis with internal and external stakeholders in order to effectively manage and address any operational issues that might impact on delivery for a client

**Health and Safety**
- Comply with all Health, Safety, and Environment policies and other relevant regulations ensuring accurate recording and reporting of any incidents, accidents, or near misses
- Liaise with the Safety, Health, and Environment Executive on a day-to-day basis to ensure any areas of concern are managed and resolved within the depot

**Mail Integrity and Security**

Ensure that all staff comply the Mail Integrity requirements including CRB checks and ID cards.

**Benefits**
- Enhanced annual leave entitlement
- Access to our prestige Benefits and Rewards Portal
- Long service rewards
- Health cash plan
- Life Assurance Scheme

**Essential Skills**
- Excellent verbal, written, and telephone communication skills
- Able to make clear and clinical decisions based on data and factual evidence in a fast-moving, high-pressure environment
- Able to interpret performance data in order to draw conclusions, identify opportunities for improvement, and recommend solutions
- Able to manage effectively in order to achieve daily and weekly tasks through organisation, delegation, and prioritisation
- Confident presenter to groups of people
- IT Literate - proficient in MS Office including MS PowerPoint, and Excel skills for data analysis and presentation e.g. pivot tables, graphs, etc.

**Desirable Skills**
- HGV licence and Driver Certificate of Professional Competence (CPC)
- Management CPC qualification
- Previous experience working with Isotrak or equivalent
- Previous experience working with Paragon

**About Company**

**Whistl** are a delivery management company providing efficient, high-quality, and competitively priced services across Business Mail, Parcels, Fulfilment and Doordrop Media both in the UK and internationally. Distributing more than 4 billionitems annually, we are market leaders in Downstream Access Mail (DSA) services handling over 50% of bulk business mail in the UK.

**Whistl** is a Disability Confident employer and is committed to equal opportunities for all in all of our employment policies and practices.

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