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Business Sales Agent

4 months ago

Uddingston, United Kingdom British Gas Full time

**Location - Primarily you will work from home in this role but you MUST live within a one hour commutable distance of one of our core sites in Uddingston, Leicester, Edinburgh, Stockport, Leeds or Cardiff.**

**Shift Patterns **The shifts patterns for this role are 09.45 to 18.00 Monday to Friday. This is a full time permanent role.

**Training Hours **- Virtual training Monday to Friday 08:45 - 17.00 for five weeks. Please make sure this fits in with any pre-booked time off you may have.

**Salary** OTE up to £28,758 per annum - Comprised of £22,122 basic + up to £6,636k per annum paid monthly

**Start Date** October 2023

**About Us...**

At British Gas our customers and our colleagues are our priority. Our mission is to provide energy services and solutions to our customers Sustainably, Affordably and Simply. It’s what we do best. We’re proud to live our values every single day. We care. We’re courageous. We collaborate with each other.Business Movers delivers an exceptional service to customers moving in or out of a British Gas Business premise, providing a seamless experience through the change of tenancy and sales journey. Your role in this time will be to ensure retention of the British Gas energy supply by maximising new business and cross selling opportunities, whilst maintaining exceptional quality of service.

**What you’ll be doing**
You’ll be working for our British Gas Business Movers Department dealing with the energy accounts for customers moving in and out of properties across the UK. Our team is super friendly, dynamic, and has a real focus on great sales and service.
Throughout your day you’ll be having open and honest conversations with your customers, asking the right questions, and aligning our products and services to meet their needs.
You’ll need to be committed to driving sustainable business growth through inspiring sales and amazing service.
We want you to deliver simple, sustainable, and affordable products across our business customer base, but always with care and courage
You will be processing high volumes, often complex customer enquiries - always focussing on resolving queries today, so the customer doesn’t need to contact us again.
Providing consistent, effective, and strong customer service behaviours whilst meeting KPI’s.
We’ll supply all your IT equipment - you’ll just need a desk, a comfortable chair and a stable, wired internet connection (10mps)

**And the skills we need from you.**

We’re always looking to train our people to the highest standard but previous sales and customer service experience is really beneficial. If this experience is on your CV then why not put your talent to good use? We’d love to hear from you
It goes without saying we need people with lots of energy and enthusiasm to have great customer focussed conversations.
Your absolute passion for delivering the right British Gas product through good questioning and careful negotiation should be one of your motivational drivers
Naturally you should and have fantastic communication skills both written and verbal and also be computer literate too.
This department is super-fast paced, so agility and ownership skills are key to this role.
You need to be digitally savvy to maintain secure and accurate customer records
You’ll also need the confidence to escalate any issues or process improvements to the wider business area.
Oh, and don’t forget we’d love to see you self-develop and improve in your role - we’ll support you with your training and personal development too

**Let’s talk benefits**
Private Medical Cover
Life Assurance
Employee Energy Allowance
Contributory pension
25 days holiday (plus the usual bank holidays)
A superb selection of fabulous flexible benefitsYou’ll need the Right to Work in the UK so a passport or a birth certificate and proof of National Insurance are essential. A financial check will be arranged to ensure you meet our employment criteria. We’ll also ask you to complete a Basic Disclosure Check and of course we’ll collect your previous employment references as standard.

**Job Types**: Full-time, Permanent

**Salary**: £22,122.00-£28,758.00 per year

**Benefits**:

- Canteen
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Health & wellbeing programme
- Life insurance
- On-site parking
- Paid volunteer time
- Private medical insurance
- Referral programme
- Store discount
- Work from home

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- No weekends

Supplemental pay types:

- Bonus scheme
- Quarterly bonus

Licence/Certification:

- Driving Licence (preferred)

Work Location: Hybrid remote in Uddingston, South Lanarkshire

Reference ID: R0046481