Team Member

1 week ago


London, United Kingdom Planet Organic Full time

Our Mission

At Planet Organic, we aim to be more than just a shop. We want to do more for our customers, neighbourhoods, colleagues, suppliers and the planet than simply selling products.

We believe in promoting health in our communities through organic, natural and innovative products, and in acting sustainably and ethically as a business.

We always strive to Deliver Better.

Role Overview

We are looking for Planet People. Planet People have a natural ability to deliver service in a way that makes people feel at home. They can wow and delight our customers in thoughtful and unexpected ways. When you are at work, you can expect to be doing the following:
Key Responsibilities

**_ What you will do_**
- Pick items
- Label parcels
- Keep the E-Commerce area clean and tidy
- Re-stocking packaging material
- Pack parcels

**_
Product Knowledge_**
- Have a good knowledge of products in store, promotions and new lines.
- Be able to describe the benefits of organic and natural food.
- Be able to recommend items according to different dietary requirements.

**_
Customer Service_**
- Deliver great service by answering the phone promptly and answering customer queries when picking in store.
- Focus on achieving 85% or above in mystery shops.

**_
Perfectly Done_**
- Organise and prioritise work e.g. picking, packing and putting on labels.
- Ensure that products are accurately picked, carefully wrapped with correct labelling.
- Work at pace to ensure targets are achieved.
- Have good punctuality and attendance

**_
Physical requirements_**
- Able to lift and carry boxes
- Confident in using in house databases and systems.

**Benefits**:

- 25% colleague discount across all stores
- Access to discounted life assurance, dental and travel insurance
- 28 days holiday per year including public holidays
- Company Pension scheme
- Planet Organic is committed to breaking down the barriers that block employment opportunities for different groups of people and to recognising, accommodating and appreciating people’s different backgrounds, experiences, knowledge and skills. We are committed to encouraging diversity among our workforce in every sense. The aim is for our colleagues to be truly representative of our local communities and our customers, and for each colleague to feel respected and able to give their best._



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