Dental Health Advisor

3 weeks ago

Swansea, United Kingdom Welsh Ambulance Service NHS Trust Full time

Are you ready for a new direction in your career with an exciting new challenge?

Would you like to work for a forward-thinking evolving service which is at the heart of unscheduled care in Wales where you can use your clinical knowledge to provide excellent care to patients through telephone triage.

Due to the on-going roll out of 111 across Wales we, at the Welsh Ambulance Service, are now recruiting Registered Dental Nurses at our 111/NHS Direct Wales Clinical Contact Centre based at Thanet House, Swansea.

As a predominantly Out of Hours Service you will be expected to work a variety of shifts including evenings weekends and Bank Holidays to meet service requirements.

The post holder may be required to work at any of the Welsh Ambulance Services NHS Trust sites/offices in line with service needs. To undertake any other tasks/duties as requested by your line manager.

The post holder must at all times carry out his/her responsibilities with due regard to the Welsh Ambulance Services NHS Trust policies and procedures in particular Equal Opportunities, Health & Safety, Confidentiality and Data protection Act.

Induction training will be full time for 4 weeks, office hours for the first month and then a variable shift pattern until training completes.
- Undertake dental triage utilising the clinical software system ensuring that documentation is reflective of the service user’s episode of care.
- Provide concise and relevant advice to callers with dental symptoms, providing information to enable access of relevant and appropriate (health Board) services to meet the callers needs.
- Undertake intensive induction training programme and continually update and improve skills.
- Share best practice and knowledge within the dental team identifying sources of information.
- Ensure ongoing personal and professional development and participate in personal development reviews.
- To inform the Operational Senior Clinical Advisor or Call Handler Co-ordinator and Team Leader of any issue affecting service delivery, at the time the issue is highlighted.

All staff have a responsibility to participate in the Welsh Ambulance Services NHS Trust Appraisal Scheme and to contribute to their own development, and the development of any staff they appraise or are responsible for.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

RemarkablePeople

Our workforce is made up of over 4,000 remarkable people who contribute to the delivery of world-class patient care across Wales, 24 hours a day, 365 days a year. Whether you work in a patient-facing role or within our range of support services, the work that you do enables us to provide high quality care, wherever and whenever we’re needed.

Careers within the Welsh Ambulance Services NHS Trust are diverse and varied, with opportunities arising right across the service. Whatever your skills and background, you’re sure to find a career with us which is fulfilling, challenging, and rewarding.

**Job Summary/Job Purpose**:
will provide a dental triage service to the public utilising a clinical decision software system, advising callers of the most appropriate outcome and referring to other services as required.

**Duties and Responsibilities**:

- Undertake dental triage utilising the clinical software system ensuring that documentation is reflective of the service user’s episode of care.
- Provide concise and relevant advice to callers with dental symptoms, providing information to enable access of relevant and appropriate (health Board) services to meet the callers needs.
- Undertake intensive induction training programme and continually update and improve skills.
- Ensure ongoing personal and professional development and participate in personal development reviews.
- To Utilise acquired skills in management of challenging calls and safe-guarding children concerns.
- Actively participate in the continuous quality improvement audit process including self-review.
- To inform the Operational Senior Clinical Advisor or Call Handler Co-ordinator and Team Leader of any issue affecting service delivery, at the time the issue is highlighted.
- Reflect the diversity of needs in healthcare communities by utilising all available resources to facilitate access to the service where there are barriers to communication and understanding, e.g., text phone, interpretation services.
- To comply with all Trust and local Policy and Procedures making suggestions for change where this impacts on own role or service improvement.
- Have knowledge of escalation policies and emergency procedures as necessary.
- To maintain a healthy and safe work environment for self and colleagues.
- To work co-operatively within the organisation, sharing and utilising areas of knowledge and skills to enhance patient care.
- To support line management by undertaking additional delegated administrative tasks when required to support effective service del

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