Customer Helpdesk Advisor

We are recruiting for 3 x Customer Helpdesk Advisors to join our client who is a large organisation based in Edgbaston, Birmingham. You will be providing excellent customer support on a national project.

This is an ongoing long-term temporary position, starting 8th January for approximately 6 months.

Hours of work are 35 per week, 9:00 am to 5:00 pm Monday to Friday. Hybrid role working 3 days in the office and 2 days from home. Parking is available. Benefits also include 28 days holiday including the Bank Holidays, pro-rata increasing to 33 days after 12 weeks. Due to the program launches, no annual leave can be taken in February and May.

As a Customer Helpdesk Advisor your duties will include;
- Supporting both internal and external customers
- Providing accurate information to the public, consistently delivering high levels of support
- Proactively calling attendees to resolve complaints and issue a resolution
- Completing general administration duties

As a Customer Helpdesk Advisor you will have;
- Excellent written communication and attention to detail skills
- Ability to work calmly under pressure
- IT literate
- You may have experience of the following: Customer Service Administrators, Communications Assistant, Office Assistant, Call Centre Operative, Contact Centre Operative, Membership Co-ordinator, Helpdesk and Contact Centre Administrator

As the Customer Support Advisor you will receive a salary of circa £19,000 - £23,000 depending on experience.