Customer Service Advisor

3 days ago


Oldham, United Kingdom OMC Motor Group Full time

As a Motor Dealership Service Advisor, you’ll help us to deliver the best possible customer care and customer satisfaction.

You will need customer service experience working with customers face to face and excellent computer skills with and ability to learn new systems and processes although training will be provided. Motor trade / Automotive experience would be an advantage.

Once trained, you’ll be assisting customers in booking and scheduling service and repair work on their cars and vans and accurately estimating and invoicing for the work carried out. Keeping customers informed and up-to-date at every stage, you’ll advise of completion times, any delays and quickly respond to any questions or queries.

You’ll prioritise effectively to ensure that customer whose vehicles may need extra work are contacted in a timely manner, advised on a recommended course of action and assist others in the team to do the same, whilst maximising service department profitability. In addition, you will ensure customers are fully informed of value added products and service plans by using professional sales and customer service techniques in order to achieve personal and department targets.

You will need to be a genuine people person, who has the confidence to quickly engage in conversation with a wide range of people, negotiate and influence situations and deliver outstanding customer service.

**Job Types**: Full-time, Permanent

**Salary**: £24,000.00-£30,000.00 per year

Additional pay:

- Bonus scheme
- Commission pay

**Benefits**:

- Company pension
- Employee discount
- Referral programme
Schedule:

- Monday to Friday
- Weekend availability
**Experience**:

- face to face customer service: 2 years (preferred)
Work remotely:

- No



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