Fm Delivery Officer

2 weeks ago

London, United Kingdom HM Revenue and Customs Full time

**Details**:
**Reference number**:

- 330855**Salary**:

- £32,782 - £35,059**Job grade**:

- Executive Officer**Contract type**:

- Permanent**Business area**:

- HMRC - CFO Group - Estates**Type of role**:

- Property**Working pattern**:

- Full-time**Number of jobs available**:

- 1Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- Stratford Regional Centre
- 14 Westfield Avenue, Stratford, LondonAbout the job

**Job summary**:
Are you looking for a career within Facilities Management?

Have you the drive to push your own development?

Do you want to work for the biggest landlord in Central Government?

Then our FM Regional Officer role in Stratford could be exactly what you’re looking for

We are looking for someone to join the Estates team in Stratford to support our state of the art Regional Centre next to the Queen Elizabeth Olympic Park.

**Job description**:
As the Facilities Management Regional Officer, you will support delivery of an excellent Facilities Management service for our customers for both Hard and Soft FM Services. Our customers are anyone that interacts with our building, HMRC staff, contractors, visitors and we need to make sure we leave the best impression possible and to ensure that everyone that is at work that day can perform at their best.

As part of the Workplace Operations Team, you will aid in supporting the oversight of performance of the Hard and Soft FM providers. We are looking for you to ensure that our Hard and Soft FM providers work inline with agreed KPI’s. Additionally, your work could mean you support the oversight of our FM services in our Specialist site in Ipswich.

**Person specification**:
If not already held, you must be willing to obtain IWIFM Certificate Level 4 or equivalent within 20 months of take up duty.

**Essential Criteria**
- Experience within a facilities management or contract management function.
- Demonstration of FM Skills in both meeting customer needs and managing supplier relationships.
- Demonstration of strong customer relationship management and customer service ethos.

**Behaviours**:
We'll assess you against these behaviours during the selection process:

- Managing a Quality Service
- Changing and Improving
- Communicating and Influencing

**Technical skills**:
We'll assess you against these technical skills during the selection process:

- You will be asked a technical question relating to Property Professional Expertise.

**Benefits**:

- Learning and development tailored to your role.
- An environment with flexible working options.
- A culture encouraging inclusion and diversity.
- A Civil Service pension with an average employer contribution of 27%.

Find more about HMRC benefits in 'Your little extras and big benefits handbook' for further information or visit Thinking of joining the Civil Service.

Things you need to know

**Selection process details**:

- This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths, Experience and Technical skills.**How to Apply**

Your CV should cover your job history and will be scored against the roles and responsibilities outlined in the advert.

Your Personal Statement should be used to describe how your skills and experience would be suitable for the advertised role, making reference to the Essential Criteria and Person Specification outlined in the advert.

**Sift**

**Interview**

During the panel interview, your experience will be assessed, and you will be asked behaviour-based questions to explore in detail what you are capable of, and you will be asked strength-based questions to also explore what you enjoy and your motivations relevant to the job role.

This is an example of a strengths-based question:
“It is often said that the customer's needs should come first. To what extent do you agree or disagree with this statement?”

There is no expectation or requirement for you to prepare for the strengths-based questions in advance of the interview, though you may find it helpful to spend some time reflecting on what you enjoy doing and what you do well.

Interviews will take place via video link.

We reserve the right to raise the score required at any stage of the process in order to manage numbers.

Interview dates to be confirmed.

**Eligibility**

To check that you are eligible to apply, review this eligibility information

**Important information for existing HMRC contractual homeworkers**:
**Reasonable Adjustments**

We want to make sure no one is put at a disadvantage during our recruitment process because of a disability, condition, or impairment. To assist you with this, we will reduce or remove any barriers where possible and provide additional support where appropriate.

**Diversity and Inclusion**

At HMRC we are committed to creating a great place to work for all our colleagues and creating an inclusive and respectful environment that reflects the diversity of the society we serve.

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