Customer Service Advisor

3 weeks ago

Greater London, United Kingdom Hampstead Court Care Home Full time

**New Home, New Opportunities**

**Do you want to join a company that cares? When joining Avery you can expect**:
** highly competitive rates of pay** ** **instant access to your wages. No need to wait for payday** ** exclusive employee discounts incl. retail and leisure savings
- excellent career development incl. formal training
- free parking
- well-supported environment **

**Full and Part Time **opportunities **available**

**Competitive rates of pay**

**Hampstead Court Care Home** **located in **St Johns Wood,** are currently recruiting for an enthusiastic, yet empathetic team player to join us as Customer Service Advisor.** **As Customer Service Advisor, you will support the home** **by providing a positive and welcoming public image as the first point of contact, whether in person or by telephone, promoting the home to prospective new residents and their families, and undertaking various marketing and sales activities.

To join us as Customer Service Advisor, it is essential that you have experience of a sales or sales support role, ideally within hospitality.

**The key responsibilities of our Customer Service Advisor, include**:

- Be responsible for the Reception area and ensure it is presented to a high standard at all times.
- Make arrangements for visits of potential residents and their families, completing relevant documentation, and escorting and selling the features and services of the home during the show round.
- Follow company procedure when taking telephone or visitor enquiries, capturing all relevant details for the Home Manager and company systems
- Pass essential information to relevant staff or residents immediately.
- Ensure that incoming telephone calls are accurately transferred, with details recorded in case a call back is required.
- Input and retrieve information into the company enquiry management system as required.
- Actively follow up and manage any sales enquiries through to admissions using the company enquiry management system.
- Assist the Home Administrator as required and support certain duties in their absence.
- Provide clerical support to the Manager and, when appropriate, other staff, to include diary management, photocopying, filing, and maintaining records.
- Develop and maintain positive relationships with all residents, family, visitors and colleagues.

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