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Scheduling Administrator

4 months ago

Salford, United Kingdom JPB Personnel Full time

**Scheduling Administrator**

**£20000 - £23500/annum**

**M27, Clifton, City and Borough of Salford**

Our Client is one of the leading providers in the fire and security industry in the United Kingdom. They offer a range of services including the design, supply, installation, commission, service and maintenance of alarm systems throughout the United Kingdom.

We are looking for an enthusiastic individual to join our team in our Swinton office.

Key Tasks:
*Deliver efficient scheduling and planning for preventative maintenance and repair work
- Log current jobs onto our internal job management system/database - Update and amend information as required on job records
- Liaising with customers keeping them up to date with progress information
- Closing 'jobs down' when complete
- Support an established field-based engineering team
- Managing/Scheduling the engineers diaries and re-arranging appointments if necessary
- Working collaboratively with other business functions to ensure a high level of customer service is delivered
- To deliver an extremely professional, efficient, and accurate customer service
- To be familiar and competent with all the processes and tasks that fall in the Helpdesk Department
- General Duties: Assist other staff, Regions and departments as required.

Personal specification:

- Previous experience working within scheduling/planning/maintenance - Desirable
- Proven experience working within Customer Services
- Experience with computerised Planned Preventative Maintenance (PPM) systems and procedures desirable
- Willingness and flexibility to undertake other clerical/admin tasks
- GCSE grade C or better in maths and English or equivalent qualifications
- IT Literate
- Excellent telephone manner
- Accuracy and an eye for detail
- Demonstrate a high level of communication skills with the ability to provide detailed information and advice in a clear and positive manner.
- Able to and enjoys working in a fast-paced environment
- Adhere to process and compliance requirements
- Work well as part of a team

**Benefits**:
Training

Sign up bonus

Referral bonus

Hybrid working

25 days’ annual holiday plus Bank Holidays.

Company sick pay

Extra day for long service (max 30 days)

**Salary**: £20,000.00-£23,500.00 per year

**Benefits**:

- Referral programme
- Sick pay

Schedule:

- Monday to Friday

Supplemental pay types:

- Signing bonus

Ability to commute/relocate:

- Salford: reliably commute or plan to relocate before starting work (required)

Work Location: One location