SOC Operations Team Lead

5 months ago

Manchester, United Kingdom NCC Group Full time

Position Title: SOC Operations Team Lead

Location: Hybrid/Manchester

Role Purpose:
As an Operations Team Lead, your role is instrumental in ensuring the smooth and efficient functioning of our MXDR SOC operational processes, facilitating collaboration among team members, and driving continuous improvement initiatives. Your primary purpose revolves around orchestrating the activities of your team to achieve operational excellence, meet service level agreements (SLAs), and exceed client expectations.

Summary:
You will be acting as the operations’ team leader within the SOC, reporting to the SOC Manager.
- This role involves ensuring the smooth and efficient functioning of our operational processes. You will be the final point of escalation for all operations-related queries and tasks, providing leadership and guidance to the operations team. This position requires exceptional organisational skills, the ability to manage multiple tasks simultaneously, and a proactive approach to problem-solving.
- As the SOC Operations team lead, you are expected to set an example in both output and work ethic. Your support to the SOC operations team will be critical to the services we offer.

What we are looking for in you:
Key Responsibilities:
- Monthly and Biannual Reports: Ensure smooth cycles for monthly and biannual reports, including final reviews and submission. Manage reports trackers for both monthly and biannual reports, maintaining accuracy and completeness.-
1st Line NCC Authenticator Support (Signify): Provide first-line support for NCC authenticator issues, resolving tickets and escalating as necessary.-
Mailbox & ITSM Tools Management: Oversee and manage the SOC mailbox, as well as the reports mailbox, ensuring timely response and action. Assist in managing the ITSM tools, prioritising tasks, and ensuring timely resolution.-
Ticket Reviews: Review tickets generated by the SOC team, providing feedback and guidance as necessary.-
Process Development and Improvement: Continuously develop and improve operational processes to enhance efficiency and effectiveness.-
Training and Mentoring: Provide guidance and mentorship to the operations’ analyst and apprentice within the operations’ team. Conduct training sessions to enhance the overall cybersecurity awareness within the team/SOC.-
Line Management: Provide leadership and supervision to the Operations team including the apprentices, ensuring adherence to established protocols and standards. Support the apprentices on their journey with NCC and perform tasks such as completing employer references for apprentices, ensuring accuracy and compliance with company policies.-
Ad-Hoc Tasks: Undertake ad-hoc tasks as they arise within the Operations team, demonstrating flexibility and adaptability.Desirable Requirements:
- Experience in working as a cybersecurity team leader or a similar position.-
- Knowledge of cybersecurity terminology and concepts.-
- Knowledge of platforms (ITSM tools, Splunk, FAZ etc).-
- Strong interpersonal skills and the ability to work collaboratively in a cross-functional team.-
- Have excellent communications skills, both in terms of written and verbally delivered work.Behaviours:
Focusing on Clients and Customers.-
- Working as One NCC.-
- Always Learning.-
- Being Inclusive and Respectful.-
- Delivery Brilliantly.-
- Enabling PerformanceWhy NCC Group?

At NCC Group, our mission is to create a more secure digital future. That mission underpins everything we do, from our work with our incredible clients to groundbreaking research shaping our industry. Our teams' partner with clients across a multitude of industries, delving into, securing new products, and emerging technologies, as well as solving complex security problems. As global leaders in cyber and escrow, NCC Group is a people-powered business seeking the next group of brilliant minds to join our ranks.

Our colleagues are our greatest asset, and NCC Group is committed to providing an inclusive and supportive work environment that fosters creativity, collaboration, authenticity, and accountability. We want colleagues to put down roots at NCC Group, and we offer a comprehensive benefits package, as well as opportunities for learning and development and career growth. We believe our people are at their brilliant best when they feel bolstered in all aspects of their well-being, and we offer wellness programs and flexible working arrangements to provide that vital support.

Working in our SOC at NCC Group is not just a job, it's a commitment to safeguarding digital landscapes and protecting our clients from ever-evolving threats. Together, as a cohesive team, we stand as the frontline defenders of cybersecurity, driven by a shared passion for excellence and a relentless dedication to our mission. In this dynamic environment, every moment presents an opportunity to learn, to innovate, and to make a real difference. Here, collaboration is not just encouraged, it's ingrained within our cu

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