Cashier

**Role
- Cashier**

**Reports to - Account Receivable Manager**

**Department - Finance**

**Business - The NWH Group**

**Salary
- £25000**

**Type of Work
- Hybrid
- 3 days office, 2 days working from home**

**1 - Job Purpose**

To ensure that all incoming and outgoing monies are correctly accounted for and processed in a timely manner, manage unallocated cash, direct debits on GoCardless platform and working closely with the rest of the team to ensure ledgers are tidy and accurate.

**2 - Main Job Activities**

The following tasks are required to deliver the key shared and sole responsibilities:

- Shared duties include:_
- Processing payments and cheques, BACs and customer refunds, etc
- Processing credit card payments and reconciliation of unallocated cash
- Allocating payments and chasing remittances as required
- Banking and account transactions
- Logging into GoCardless and maintaining and updating data onto NWH accounting system as well as running direct debits twice monthly.
- Chasing up any customers who have cancelled their direct debits or where the direct debit has failed.
- Assisting with the resolution of customer queries
- Assisting with the set-up of new customer accounts
- Assisting with the close of customer accounts

**3 - Skills Matrix - Qualifications, Knowledge, Skills and Experience Required**

**_Skills_**

**_Qualification_**

**_Essential_**

**_Desirable_**

**_Essential_**

**_Desirable_**

2 years’ experience in a similar role

**_X_**

Ability to work to strict targets/deadlines

**_X_**

Accurate with attention to detail

**_X_**

High level of numeracy

**_X_**

Good oral communication

**_X_**

Computer literate with good knowledge of Microsoft packages particularly Excel

**_X_**

**4 - Performance Measures & KPIs (Operational Efficiency)**

The following are the main deliverables
- Complete ownership of the cash receipts in the bank as well as refunds and adjustments made on the sales ledger
- Customer queries received either in the cashier inbox or by colleagues responded to in a timely manner.
- Minimal unallocated cash on the sales ledger with an end of month reconciliation accounting for any large unallocated receipts.
- High level of communication to the team if questions arise during allocation, refunds or adjusted balances on the accounts.