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Nights Shift Leader

4 months ago

Birmingham Airport, United Kingdom dnata Catering UK Full time

What’s the purpose of role:
To be an active team member, ensuring that all work is complete according to Daily Work Schedule and that all information received is communicated to the right people in a timely manner and all Compliance standards met. To be actively involved and maintain an effective and productive team which focuses achievement on results and develops and sustains effective customer relationships.

The shift pattern for this role is night shifts.

Who you’ll deal with:

- Internal: _Bond Function Manager, other Shift Leaders, Bond and Flight employees, other units, Central Services Team at Manchester, support functions, Operation / General Manager.
- External: _Airlines, HMC&E, CAA, auditors, contractors

What you’ll be doing:

- To ensure work is completed according to daily work schedule and all costs are within agreed targets
- Ensuring the work schedule is maintained by shift taking effective corrective action as required highlighting on-going issues to the appropriate Shift Leader/Team Manager
- Manage the roster effectively on a shift basis to ensure the schedule is maintained remaining mindful of costs
- Ensure team members carry out duties in line with work schedule
- Ensure standards of external and internal customer service are met
- Dealing with all issues or customer requests in a timely manner, escalating any matters which cannot be resolved to the relevant manager
- Adhering to all legislation, company policy and customer requirements ensuring team members follow agreed procedures
- Carrying out daily Compliance checks, appropriately communicating any issues
- Carrying out daily PI count and investigating any resulting stock variances
- Ensure housekeeping duties are being undertaken by team members
- Ensuring safe working practices are maintained at all times
- Being Familiar With All Fire Procedures within unit as instructed through fire training
- Adhering to security regulation and ensuring security Instructions and procedures are followed
- Ensuring Food and personal Hygiene Procedures are followed At All Times
- Ensure team members follow agreed processes and procedures
- Ensuring effective handover with colleagues to ensure issues are dealt with effectively
- Ensure training need are identified and highlighted to the relevant Shift Leader/ Team Manager
- Taking Initial Appropriate Action in the Event of Non Conformance and Communicating Issues And Concerns To The Team Manager On A Shift/Daily/Weekly Basis
- Carrying out Daily/ Weekly Team Briefings ensuring issues raised are communicated to your manager

What you’ll have:

- People management skills, e.g. dealing with performance issues, grievances, holidays, and absence management
- Basic computer skills; Microsoft Outlook, Word and Excel
- Ability to plan, organise and delegate
- Possess a high attention to detail and accuracy
- Communication Skills - must be able to communicate at all levels
- An understanding of health and safety regulations in relation to operations
- An understanding of Operational Management Systems
- Possess a methodical and logical approach to work
- Current Airline Security knowledge