Medical Receptionist

PLEASE NOTE THAT THIS POST MAY CLOSE EARLY IN THE EVENT THERE ARE A NUMBER OF APPLICATIONS

An opportunity has arisen to support our medical reception team and we are looking for part time colleagues (one contract permanent and one to fixed term to cover maternity leave) to become part of our team.

To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, processing of information and assisting patients as required. To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.

The following are the core responsibilities of the receptionist. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:
a. Maintaining and monitoring the practice appointment system

b. Process personal, telephone and e-requests for appointments

c. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately

d. Signpost patients to the correct service

e. Initiating contact with and responding to, requests from patients, team members and external agencies

f. Photocopy documentation as required

g. Data entry of new and temporary registrations and relevant patient information as required

h. Input data into the patient’s healthcare records as necessary

i. Direct requests for information i.e. SAR, insurance / solicitors letters and DVLA forms to the administrative team

j. Manage all queries as necessary in an efficient manner

k. Carry out system searches as requested

l. Maintain a clean, tidy, effective working area at all times

m. Monitor and maintain the reception area and notice boards

n. Support all clinical staff with general tasks as requested

In addition to the primary responsibilities, the medical administrator may be requested to:
a. Partake in audit as directed by the audit lead

b. Support administrative staff, providing cover during staff absences

c. Scanning of patient related documentation and attaching scanned documents to patient’s healthcare records

d. Complete opening and closing procedures in accordance with the duty rota

e. As required support prescription clerk team in the management of repeat prescriptions, ensuring they are processed accurately and efficiently

f. Ensuring specimens are ready for the daily courier driver

g. Ensure all outstanding queries are explained and handed over to next shift as necessary

h. Make refreshments for doctors and other team members, participate in washing up

i. Received complaints that cannot be resolved to the patients satisfaction should be referred to the Operations Manager

**Job Types**: Part-time, Permanent, Temporary contract, Fixed term contract
Contract length: 12 months

**Salary**: £10.47 per hour

Schedule:

- Monday to Friday

**Experience**:

- reception: 1 year (required)

Work Location: In person

Application deadline: 25/08/2023