Customer Care Advisor

4 weeks ago

Jersey, United Kingdom Sephora UK Full time

Hybrid
- JERSEY

**Duties and Responsibilities**:

- Work with the Senior Customer Care Advisors, Team Leaders and Customer Care Manager to develop and enhance customer first time resolution and to deliver best in class practices.
- Working on delivery issues with carrier partners and where necessary instigating refunds to customers.
- The role will involve communicating to customers located in all parts of the world.
- Working with Zendesk and internal IT systems to develop dashboards and clear, easy to use systems and reports for immediate issue recognition.
- Ad hoc tasks and projects as determined by the Customer Care Team Leaders, Head of Business Services, CFO or CEO.

**Skills / Qualifications**:

- Proven customer service skills within a customer focused environment (ideally as a Beautician or within Beauty Retail, but not essential).
- Beauty experience would be advantageous.
- Experience and understanding of customer confidentiality, processing payments and related security procedures.
- Excellent written, verbal and numerical skills as well as a strong work ethic.
- Clear, concise and professional telephone skills.
- Excellent keyboard skills.
- Ability to work to tight deadlines and manage projects independently.
- Strong MS Office skills, knowledge of Zendesk would be advantageous.
- Must be available to work weekends on a rota system.

**Job Type**: Part-time

**Salary**: £13,548.10-£27,660.66 per year

Schedule:

- Day shift
- Weekends only

Ability to commute/relocate:

- null: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Are you authorized to work in Jersey?
- Do you currently live in Jersey?

**Experience**:

- customer service: 1 year (required)

Work Location: Hybrid remote in Jersey

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