Customer Service Advisor

2 weeks ago

Bournemouth, United Kingdom Vitality Full time

**Vitality, Customer Service Advisor - Member Care, Bournemouth, £23,000 - £23,500 per annum + Benefits + Bonus**

**Hybrid Role - 2 days a week in the office, 3 days a week at home.**

**Shift pattern**:40 hours per week based on a shift pattern between 8am - 7pm Monday to Friday and occasional Saturdays from 9am-1pm

We’re the UK insurer and investment provider that rewards people for positive lifestyle choices. With 1.25m+ UK members and more than 25m globally, we’re out to make the world a healthier, happier place.

That applies as much to our people as it does to our members. So, as well as a highly competitive pay package, you’ll enjoy: Free places to Vitality sponsored run events, online fitness classes and wellbeing workshops, competitions to win tickets to top-flightsporting events, health checks, and access to our full range of partners and rewards.

**Overall job purpose for a Customer Service Advisor - Member Care**:
Our customers in Member Care count on us to be there when they need our support. When contacting us via the telephone, they are often poorly and so may be going through a challenging and emotional time in their lives and need to speak to us about their privatemedical insurance cover. We hold their hand from when they first call us to talk about their illness all the way through to a diagnosis and treatment plan. This is a fast-paced environment where every customer counts.

**What we’re looking for in our Customer Service Advisor - Member Care**:
Our customers count on us to get things 100% right, at a time when they’re in need. We’re looking for people who can always work with a sense of urgency whilst still showing the absolute care and compassion that our customers deserve. You’ll have great listeningskills with the ability to understand the needs and feelings of our customers. You’ll also need to have good computer literacy skills and be able to confidently navigate your way around a laptop or desktop with multiple systems. You’ll be totally reliableand focused, bringing the best version of yourself to work every day and you’ll have the drive to work hard even on the toughest days. If you think this is you and you’re passionate about delivering exceptional service, you’re switched on, ready for a challengeand willing to work hard, we’d love to hear from you.

**Skills required as our Customer Service Advisor - Member Care**:

- A Passion for customer service
- A natural carer with the ability to actively listen and question around our customers’ needs, finding solutions for our customers in a timely manner
- Ability to use multiple systems whilst building rapport and supporting our customers
- Someone who enjoys having something to work towards through our monthly performance measures
- Self-motivation and the drive to work hard even on challenging days
- The ability to embrace change positively
- Ownership of tasks including resolution of any issues that might arise
- Experience of working in a Customer Services role is desirable, but if you have the natural traits we need, then we can help you develop that experience through training and coaching

**Closing date**:31st** January 2023**

If you feel you have the skills and experience to become our **Customer Service Advisor - Member Care**, then please click **'apply’**today - we’d love to hear from you

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