Caretaker

4 days ago

Manchester, United Kingdom Great Places Housing Group Full time

**Salary**: Circa £19,258

**Job Type**: Full Time, Permanent
**Location**: GM South Region

**Benefits**: Competitive pension, 26 days holiday plus bank holidays, increasing with service, cycle to work scheme, season ticket loans for public transport plus much more.
Reporting to the Caretaker Working Supervisor, the Caretaker is responsible for maintaining a high standard of cleanliness, safety and repair to our estates, blocks and schemes. You will work within the Repairs team but also closely within the Assets & GrowthDirectorate to ensure we offer attractive places to live and work for our customers and the wider community.
Purpose of role
- To work collaboratively with colleagues in the Customer Services Directorate to deliver estate based services in-line with the Service Delivery Framework.
- To demonstrate a proactive approach to fly tipping, recording details of any “hot spot” areas, and investigate the possible perpetrators, challenging customers accordingly, and notifying the Working Supervisor or Neighbourhood Services Manager of reoccurringissues / persistent offenders.
- To ensure schemes, blocks and surrounding areas / estates are kept clean and tidy, and free of rubbish, litter, sharps and any other drug litter, in accordance with training and relevant policies or procedures.
- To rotate bins regularly to ensure refuse chutes are clear and bulk is prepared for uplift.
- To work collaboratively with colleagues in the Customer Services Directorate to deliver estate based services in-line with the Service Delivery Framework.
- To carry out block cleaning to a high standard and in accordance with the appropriate specifications
- To demonstrate a proactive approach to fly tipping, recording details of any “hot spot” areas, and investigate the possible perpetrators, challenging customers accordingly, and notifying the Working Supervisor or Neighbourhood Services Manager of reoccurringissues / persistent offenders.
- To carry out any minor repairs or proactive maintenance in communal areas, including but not limited to; light bulbs, flush and clean gullies and drains, removal of weeds from hard standings / path areas, jet washing, painting / touching up of walls.
- To be responsible for the safety and security of estates, blocks and schemes including:

- Ensure communal areas are kept clear of any obstruction or fire hazards.
- Supply of grit to schemes, ensuring there is ample supply available to our customers.
- Remove or paint over areas of graffiti.
- Log any communal repairs which need technical or specialist knowledge.
- Report any apparent breaches of tenancy agreement to Neighbourhood Services Managers’, including but not limited to; noise, nuisance, subletting, uncontrolled pets, dumping of rubbish and abandoned vehicles..
- Identify and escalate any contract management issues to the Caretaker Supervisor
- To manage customer expectations about the service offer and ensure good communication between the Neighbourhood Services Managers’ and other colleagues within the Customer Services Directorate, promoting an excellent customer experience at all times.
- To challenge customers as appropriate, serve notices and remove items following the end of the notice period. Inform Neighbourhood Services Managers’ and customers of subsequent charges or re-charges.
- To promote a positive image of Great Places through the establishment of good working relationships with customers by being present in our neighbourhoods.
- To ensure all accidents, incidents and near misses are reported to the Caretaker Working Supervisor.
- To ensure comprehensive and timely records are kept of customer contacts and actions.
- Take responsibility for all tools, cleaning equipment and plant allocated and liaise with the Caretaker Supervisor to ensure they are maintained in a good working order and stock is replenished as appropriate.
- To wear uniform as supplied and appropriate Personal Protective Equipment (PPE) where necessary.
- To comply with and promote the organisations Health & Safety, Equality & Diversity, Lone Working, Safeguarding and Environmental policies / strategies and any other relevant legislation.
- Understand measures which relate to the caretaking service and support the collection of data which shows whether the service is meeting customer need.
- Develop effective networks with relevant organisations to ensure customer and business needs are met.
- Participate fully in projects designed to promote community cohesion and support GPHG Corporate Priorities.
QUALIFICATIONS & PROFESSIONAL MEMBERSHIPS:

- Educated to a minimum level 2 in English and Maths.
- Membership desirable (Institute of Customer Service qualification, CIH qualification)
EXPERIENCE & SKILLS:

- Experience of working in a Caretaker / Cleaner role or similar role is desirable.
- Experience of working in a customer focused environment, with a proven ability of delivering a high standard of customer service.
- A good understanding of health and safety and Safe working practices
- Experience of providing a customer facing, front line service in a busy environments whilst maintaining a courteous and helpful manner.
- Ability to carry out basic administration and able to use Microsoft Office and other IT systems / programmes.
- Ability to complete tasks in an accurate and timely manner when working under pressure and maintain attention to detail.
- Good written and verbal communication.
- Effective liaison with staff/other stakeholders to give information/ find information/ resolve problems.
- Experience of basic repairs/ handy man duties within the following trades: Joinery, Plumbing, Plastering, Tiling, Electrical, Painting and Decorating.
- Full driving licence
Ref: 136 892

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