Workflow Administrator

**PLEASE APPLY FOR THIS ROLE USING NHS JOBS**

An exciting opportunity has opened to join our friendly and busy team of Workflow Administrators. If you approach work with attention to detail and enjoy processes, this role could be perfect for you.

Workflow Administration aims to help people to move onto the next step of their healthcare journey safely and efficiently, and to help them have the right information. We achieve this by processing all incoming clinical correspondence in a timely, safe and efficient manner ensuring that medical records are up to date when needed.

**Main duties of the job**

The role of the workflow administrator is to process the practices clinical correspondence identifying important information that needs to be recorded in our patients records. In this role, you will ensure you pass appropriate issues to GPs and other members of the member practices administrative & clinical teams in line with agreed protocols.

You will approach work-flowing with a curiosity and critical perspective that supports you in identifying potential system and process improvements within the Primary Care Network (PCN) and the wider healthcare system. You will work for the three GP practices that constitute this Primary Care Network: Ammonite Health Partnership, Barton House Medical Practice & Lyme Bay Medical Practice.

**About us**

Jurassic Coast PCN is committed to bringing together GP practices so that they can more effectively work with others - health and social care services, the voluntary sector, community groups and local people - to make the best use of available resources to ensure that everyone gets the right support, in the right place, at the right time.

In working more closely together, member practices aim to develop the resilience and efficiencies of larger organisations while retaining the local presence, quality and continuity of care their patients have benefitted from for years.

**Job description**

**Key Responsibilities**
- Work closely with the practices administrators and clinical teams to ensure that you are providing a safe and high-quality service to the member practices.
- Make and work to an agreed workplan for the team following the agreed task times.
- Ensure that any shortfalls in capacity or increases in demand are escalated so that correspondence is processed within the agreed timescales.
- Identify areas for potential improvement in processes and systems using the experience of work flowing and analysing the data gathered through the template and dashboard from practices, making comparisons to understand what good looks like.
- Be part of undertaking experiments to test ideas for improvement.
- Be responsible for sharing improvements and changes across the team.
- Identify the complex or higher risk areas that require input or knowledge from the clinical team. This includes safeguarding issues. You will work to the agreed protocols.
- You will undertake the agreed safety checks, investigate incidents, and identify new or changes in safety checks.
**Respect for Patient Confidentiality**

In the course of seeking treatment, patient entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. All information from any source is to be regarded as strictly confidential.

Information relating to patients, carers, colleagues, other healthcare workers or the business of the PCN may only be divulged to authorised persons in accordance with the PCN policies and procedures relating to confidentiality and the protection of personal and sensitive data.

**Health and Safety**

The post-holder will assist in promoting and maintaining their own and others’ health, safety and security as defined in the PCN Health & Safety Policy, to include:

- Using personal security systems within the workplace according to PCN guidelines.
- Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.
- Making effective use of training to update knowledge and skills.
- Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards.
- Reporting potential risks identified.
**Equality and Diversity**

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

- Acting in a way that recognizes the importance of people’s rights, interpreting them in a way that is consistent with PCN procedures and policies, and current legislation.
- Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.
- Behaving in a manner which is welcoming to and o