Customer Service Representative

6 days ago


Weybridge, United Kingdom March Recruitment Full time

**Customer Service Representative**
**Location: Weybridge**
**Salary: Competitive**
**Duration: Permanent**

**Hours: Monday to Friday - Hybrid working 2 days office based, 3 days WFH**

**Summary of a Customer Service Representative**
Primary point of direct contact and communication with our clients customers i.e. hospitals, physicians and pharmacists. Responsibility for servicing customer needs and providing information. Ensure all enquiries are processed accurately following set systemsand processes

**Key Responsibilities of a Customer Service Representative**:

- Follow company guidelines whilst thinking quickly and outside the box to offer solutions to meet the customer’s needs
- Resolve customer enquiries with relevant Q&A and options, escalating when out of scope
- Make outbound calls to assigned customers to projects as needed
- Manage large amounts of incoming mails in a Service Cloud ticketing queue
- Reply, resolve, assign queries withing strict deadlines to achieve SLA’s
- Ability to identify and assess customers’ needs to achieve satisfaction
- Assist and support other areas of the business as and when necessary
- Comply with all internal practices and SOPs
- Work in a flexible manner to ensure satisfaction at all levels with all clients (internal and external)

**Key Competencies of a Customer Service Representative**:

- Fluent Language ability (both written and verbal) for assigned region(s). Applicants with language capability where not a native speaker must be able to converse to an excellent level across all mediums
- Educated to A level standard
- Demonstrable experience of working in a Customer service environment
- Customer Account management skills in a business-to-business environment with the ability to develop relationships with customers
- Inbound response handling
- Outbound calling capability
- Good working knowledge of all Microsoft Office packages (Word, Excel, PowerPoint etc.)

**Consultant: Danielle Godbold



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