Accommodation Assistant

5 months ago

Manchester, United Kingdom dwell Student Living Full time

**Job Details**

**Job title**:Accommodation Assistant

**Permanent / Temporary**:Permanent

**Hours**:20 Hours per week. 1pm to 5pm Weekdays.

**Reports to**:Accommodation Manager

**The Company**

Centurion Corporation Limited owns, develops and manages quality, specialised accommodation assets globally, including purpose-built workers accommodation assets in Singapore and Malaysia, and purpose-built student accommodation assets in Singapore, Australia, the United Kingdom (“UK”), the United States (“US”) and South Korea.

Our student accommodation business is branded as dwell Student Living and we currently manage 21 PBSAs globally. The Group’s 10 assets in the UK are located in the established education precincts of Manchester, Liverpool, Newcastle, Bristol and Nottingham which provide easy access to the cities’ main university campuses and the city centres.

In the UK we are currently recruiting for an Accommodation Assistant to run our student property located in Manchester.

You will be very customer service focused and will be covering reception duties as part of your role.

**Job Accountabilities**

This role is very front of house based and we expect our accommodation assistants to deliver a world class customer experience.

Keeping exceptional customer service at the forefront of your mind, you will provide a responsive reception service and be the first point of contact for tenants and prospective tenants.

As Accommodation Assistant you will receive and process payments, monitor and chase rent arrears and undertake inspections of the student flats and rooms, assessing condition for any re-charges. You will be responsible for processing all parcels for our students, during peak periods this can be a large volume of parcels to process.

**Skills and Experience**

We are looking for someone who has excellent administration skills and experience of working in a customer focused environment. Being organised and with a keen eye for detail is a priority in this role. You will be experienced in Microsoft Office to include Word, Excel and Outlook. Knowledge of StarRez would be advantageous.

**General**

In addition to the duties and responsibilities associated with this role, the role holder will be expected to:

- Comply with all Standard Operation Procedures relevant to their role;
- Demonstrate integrity, honesty and respect for others, promoting equality of opportunity, and challenging unfair discrimination;
- Respect confidentiality: all confidential information should be kept in confidence and not released to unauthorised persons;
- Undertake appropriate training and development including performance review system as required.

**Centurion Corporation Core Values**

**RESPECT** We treat every individual with consideration, dignity and respect at all times. We are sensitive and attentive to different needs arising from the diverse backgrounds, nationalities, religions, traditions and culture. We have in place consultation and grievance mechanisms for the well-being of our residents, customers and staff.

**INTEGRITY** We believe in upholding the highest standards of integrity and to confidently act with honesty at all times. We have the courage to do what is right, and earn the trust of all our customers and stakeholders, dedicating our best knowledge and skills to obtain the best outcome.

**CREATIVITY** We explore innovative methods, processes and best practices to achieve higher efficiency and productivity to stay ahead value. As a team, we encourage personal initiative, resourcefulness and a positive mind-set for change to make a difference. This ensures that we embrace change while constantly improving ourselves to keep ahead of competition, and enables us to continue pushing boundaries and expectations.

**EXCELLENCE** We strive for excellence and persevere in everything we do to obtain the best outcome. Our focus and commitment to quality is embedded in every aspect of our business - not just physical infrastructure and products, but also our relationships, processes and services that go into creating a healthy and positive environment.

**Job Types**: Part-time, Permanent

**Salary**: £12,594.40 per year

Expected hours: 20 per week

**Benefits**:

- Additional leave
- Free parking
- On-site parking

Schedule:

- Day shift

**Experience**:

- Customer service: 2 years (preferred)
- working with students: 2 years (preferred)

Work Location: In person

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