Client Enablement Specialist

3 weeks ago


Salford, United Kingdom Fragomen Full time

Fragomen is a leading firm dedicated to immigration services worldwide. The firm has 6,000 immigration professionals and support staff in more than 60 offices across the Americas, EMEA and Asia Pacific. A member of the Am Law 100 and Am Law Global 100, Fragomen offers immigration support in more than 170 countries. Fragomen’s professionals are respected leaders in the immigration field, and the firm is regularly recognized as a leading employer of minority and female attorneys.

THE ROLE:
Reporting to the Senior Client Engagement Manager, on our Corporate IT, Product Management team, the Client Engagement Specialist will provide vital support to various corporate functions and play an important role in assisting the Senior Manager (based in Salford, ) with managing client service teams and ensuring efficient and effective interactions with new and existing clients to the firm.

As a Client Engagement Specialist at Fragomen, you will:

- Participate on implementation calls and partner with Senior Manager and Team leads on assigned New Client Onboardings
- Act as the main point of contact in region for requirements or functional related process questions for client and legal team stakeholders
- Schedule recurring implementation meetings (including Senior Manager and assigned lead) with both internal and external clients
- Lead the elicitation and documentation of detailed onboarding process requirements
- Own projects (New Client Onboardings) in terms of managing inputs and outputs, coordinate timing and manage
- Assist Senior Manager and leads with resolving day to day client related questions
- Assist Senior Manager with new client onboarding presentations for in person client meetings
- Provide timely, accurate and efficient guidance for new client initiations of case requests in our system
- Develop and update an initiations manual/cheat sheet for each client according to defined procedure
- Assist with Client Implementations, collaborating with various internal teams - IT, Client Services, Finance, etc.
- Assist legal teams with off-boarding of clients
- Update and modify data in our client on-boarding library
- Create Ad-hoc reports for internal and external customers
- Analyse, report and provide solutions to process errors
- Communicate discrepancies and coordinate process needs to high profile clients
- Ensure smooth client onboarding procedures
- Assist with process documentation and process improvement initiatives
- Conduct in depth research of current client information as needed
- Assist with system improvements, project implementations, and ad hoc projects as needed

Let’s talk if you have the following:

- Previous experience within immigration or related role preferred
- Excellent organization and client engagement skills, as well as be able to multi-task in a faced paced role with competing demands.
- Strong communication and writing skills
- Familiarity with writing business protocols
- Advanced MS Office including Word, Excel, PowerPoint, and Visio
- Experience with process mapping in Microsoft Visio preferred
- Must possess strong organizational and data entry skills
- Bachelor’s degree in Business or business related field preferred

Ability to commute/relocate:

- Salford: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person



  • Salford, United Kingdom Beacon Support Full time

    Beacon Support Ltd. are recruiting for a Specialist Support Professional - Deaf (SSP-D) to work with Higher Education students. The position offers flexible hours to work around you, whilst helping to make a difference to students’ educational experiences. **Benefits**: - £30 - £40 per hour, plus a generous holiday entitlement - Thorough induction...


  • Salford, United Kingdom UK Civil Service Full time

    Job summaryAbout us �The Department for Business and Trade (DBT) is the department for economic growth. The Digital, Data and Technology (DDaT) directorate develops and operates tools and services to support businesses to invest, grow and export, creating jobs and opportunities across the country. �Job descriptionAbout the role �Our User...

  • Complaints Specialist

    4 weeks ago


    Salford, United Kingdom Page Personnel - UK Full time

    Opportunity to work for a leading Technical business - Excellent benefits **About Our Client**: Our client is a leading technical provider, with a great reputation on the market. They are looking for Complaints Specialist to join the team, as they are going through a period of growth and are looking to expand the team. This role offers excellent career...

  • Litigation Specialist

    1 month ago


    Salford, United Kingdom Horwich Farrelly Full time

    **ABOUT THE ROLE** **Let us turn your legal experience into a long and rewarding career** HF are looking for self-motivated team players to join the exciting and fast-growing Recoveries Department **Senior Litigation Specialists** **Litigation Specialists** **Legal Support** Our Recoveries Department is making some exciting changes and due to...


  • Salford, United Kingdom SF Group Full time

    Collections Specialist Ref code: AOC99096232 Finance Transactional £26k - 28k per year Salford, Greater Manchester, England Permanent Office Based You will be working for a well established, growing professional services business based in Salford. They boast an excellent staff retention rate which comes from the companies genuine value for its employees....


  • Salford, United Kingdom Frenkel Topping Full time

    Frenkel Topping is an independent financial adviser specialising in providing advice and expert services to those seeking damages for personal injury and medical negligence. Each year more than £16bn worth of welfare benefits goes unclaimed in the UK. The figure alone is startling but it’s the lives behind those unclaimed benefits that give the Frenkel...


  • Salford, United Kingdom Vital Human Resources Full time

    Health & Safety SpecialistBased across the North West, North East & The MidlandsAn exciting opportunity has arisen for a Health & Safety Advisor to join our team. The Health & Safety Advisor will be responsible for overseeing and implementing the Company’s Health, Safety, and Environmental Management systems across various sites.Key Accountabilities to...

  • Api Design

    4 weeks ago


    Salford, United Kingdom REED Professional Services Full time

    API Design & Build Specialist 9 months contract Salford Reed Professional Services is a Management Consultancy, technology services and outsourcing company specialising in IT, financial services, and associated sectors. We specialise in partnership solutions, people skills and providing stability giving our clientsa powerful solutions and focused...


  • Salford, United Kingdom Intalex Ltd Full time

    Intalex is a leading Cloud, Managed Support and Microsoft consultancy practice and a recognised specialist in migrating organisations to the Microsoft Cloud, contributing to our clients' overall technical governance and leadership, technical excellence,and continual service improvement. We're looking for additional resources in our service desk team....


  • Salford, United Kingdom Northern Care Alliance NHS Foundation Trust Full time

    We have an exciting opportunity to recruit two Band 3 Paediatric Therapy assistants, to join our friendly and dynamic Children's therapy team working across Salford. The team includes Occupational Therapists, Physiotherapists, Assistants and Administration staff and provide services to children from 0-19 with a variety of short and long term conditions which...

  • Ward Clerk

    1 month ago


    Salford, United Kingdom Northern Care Alliance NHS Foundation Trust Full time

    An exciting opportunity has arisen for a full time Ward Clerk on L4 Ageing and Complex medicine ward at Salford Royal Hospital We are looking for an enthusiastic and committed individual with excellent communication skills with the ability to prioritise your own workload. Your role will involve clerical duties to enable the unit to run smoothly. General...

  • Data Specialist

    1 month ago


    Salford, United Kingdom Moody's Full time

    Team/Department Description: The Data Solutions division is the commercial data business of Moody’s Analytics, bringing together a vast catalogue of data to help business decision-makers assess risks and opportunities. We are best known for Orbis, the world’s most comprehensive database of public and private companies. We are also the definitive source...


  • Salford, United Kingdom Better Placed Full time

    **Sector**: Digital - **Contact**: Eve Johnston - **Client**: Client A1 Better Placed - **Expiry Date**: 16 June 2023 - **Job Ref**: 51999_1684311519 **Hybrid Working** **High growth ecommerce retailer** **£30,000 - £35,000 +** This business has gone through a huge transformation in the past year, acquiring over 17 companies within their industry and...


  • Salford, United Kingdom Trafford Domestic Abuse Services Full time

    **About us** Trafford Domestic Abuse Services (TDAS) is a Quality accredited, registered charity offering support to individuals and families who are affected by domestic abuse since 1990. We support families who live/work in the Trafford area and provide IDVA and Children and Young People (CYP) support services in Salford. We provide both intervention and...

  • Mobile Warden

    4 weeks ago


    Salford, United Kingdom Northern Care Alliance NHS Group Full time

    The Northern Care Alliance NHS Foundation Trust (NCA) brings together staff and services from the former Salford Royal NHS Foundation Trust and The Pennine Acute Hospitals NHS Trust. The sheer size, scale and potential of our combined service is huge. Together, we’ve a wealth of skills and resources to share and tap into and, a wide range of career paths...


  • Salford, United Kingdom Northern Care Alliance NHS Group Full time

    The Northern Care Alliance NHS Foundation Trust (NCA) brings together staff and services from the former Salford Royal NHS Foundation Trust and The Pennine Acute Hospitals NHS Trust. The sheer size, scale and potential of our combined service is huge. Together, we’ve a wealth of skills and resources to share and tap into and, a wide range of career paths...

  • Booking Clerk

    1 month ago


    Salford, United Kingdom Northern Care Alliance NHS Foundation Trust Full time

    You will be responsible for answering incoming calls from patients, other staff, which will entail answering enquiries, handling complaints, troubleshooting problems and provide information. You will also be responsible for providing an appointment booking service to enable patients to cancel and rebook future appointments whilst providing a confidential,...


  • Salford, United Kingdom Greater Manchester Mental Health NHS Foundation Trust Full time

    An exciting opportunity has arisen for a permanent, MHA administrator to join the Meadowbrook MHA team. The post-holder will be required to cover MHA offices within the Trust's footprint. The post-holder will need to be a self motivated individual with administration experience and preferably knowledge of the MHA or a desire to learn. The post is in a very...


  • Salford, Salford, United Kingdom findajob.dwp Full time

    Estimated start date: September 2024Duration: One year fixed term Are you enthusiastic about edibles and productive horticulture? Do you have an existing Level 2 qualification and at least three months' work experience in horticulture? Are you interested in specialising? The RHS School of Horticulture (SoH) has been at the forefront of horticultural training...


  • Salford, United Kingdom Manchester Staff Ltd Full time

    **Education Recruitment Consultant - Hybrid Working - £25k - £40k** 3 in 2 out 40 holidays + bank holidays. **Job Role**:Our client is looking for an established recruitment consultant with experience billing in both permanent & contract roles. You will be working closely with a senior recruitment consultant to develop your knowledge & skills recruiting...