Voids & Lettings Advisor

**Fixed Term for 9 months**

**Who we’re looking for**

Turning our empty homes around quickly and efficiently is key to our business, so we’re looking for a Voids and Lettings Advisor to deliver a high-quality, efficient service. You’ll help us let homes our customers can be proud of, whether you’re nominating homes to our council partners, working with our in-house repairs team to agree what work’s needed, or tracking work so homes meet our standards. Your tenacity and ability to manage end-to-end processes will be vital in maximising income and improving the customer experience.

You’ll have experience of making improvements to a service, working collaboratively in a team that delivers super service. Working independently, your proactive approach and expert knowledge will help you deliver tight deadlines. This role is challenging, and critical for helping achieve several operational targets. You’ll have experience in a similar role, with an eye for detail and an understanding of building maintenance & basic repairs, managing contractors, gas and electrical safety, and quality control. Above all, you’ll relish a challenge, with a passion to do things right first time, and make a real difference.

The successful applicant will need to have a DBS check at an Enhanced level, and the ability to travel between sites.

**When we're hiring, we look for people who connect with our KOSMIHC values**:

- We know our stuff
- We make it happen
- We care

You can find a full description of our values here

**Who we are**

Hello. We’re RHP. Our purpose is to provide safe, secure, affordable homes - opening the door to life opportunities. We own and manage around 10,000 homes for social rent and shared ownership, and plan to build many more over the next five years.

We were formed in 2000, and over the years have gradually extended our reach. Today we’re proud to operate across the boroughs of Richmond, Hounslow, Kingston, Ealing, and Hillingdon.

For the past twenty years, we’ve been passionate about providing excellent service and our vision has remained the same: to be one of the best service providers in the UK and an excellent employer.

Our employees love working for us, and we’ve been recognised as an excellent employer through several prestigious awards, achieving Investors in People Platinum status and ranking in the top ten of the Great Place to Work list twice. In 2022 we gained gold accreditation as part of the Mind Workplace Wellbeing Index and were named as Family Friendly Employer of the Year at the Personnel Today Awards.

**Connecting through difference**

We embrace and understand the value diversity brings - it can only make us better and stronger. That’s why a key part of our culture is to create an environment where everyone can be themselves and is treated fairly and equally. It’s important to us that you feel valued, appreciated, and free to be who you are.