Contract Support

1 month ago

London, United Kingdom CBRE Full time

Posted- 23-Feb-2023- Service line- GWS Segment- Role type- Full-time- Areas of Interest- Administrative- Location(s)- London - England - United Kingdom of Great Britain and Northern Ireland**Job Purpose**:
To provide exceptional customer service and comprehensive financial and administrative services to the client and the contract. In order to be successful in the role it is key that the Contract Support understands procedures, processes and operates them to the required standards.

**Key Tasks**:
Contract

Identify and help drive implementation of savings opportunities to ensure customer and GWS

financial savings targets are maximized.

Drive high quality commercial performance through understanding the contractual

commitments, better buying and use of preferred suppliers.

Compiling of the Contract Review Business Unit pack

Conducting supplier surveys on MySupplier

Compiling of the Customer Monthly Management Report

Liaising with the client regarding payment of invoices

Site inductions

Helpdesk: including but not limited to; logging, distributing and closing of reactive calls on

desired system.

Continually develop systems to maximize efficiency benefits for the customer and GWS.

Update labour allocations to ensure accurate client reporting

PPM Scheduling using CAFM system.

Create Outstanding Daily reports every morning and Daily Summary at the end of the day.

Creating reports, for e.g. Engineer’s job on excel sheet, Airdale reports, COGNOS reports for

management.

Organising Nameplate’s distribution to clients.

Chasing engineers and all departments daily, to ensure all jobs are being completed within SLA.

Finance

Support the preparation and delivery of monthly Contract Reviews.

Chasing of debt to keep within contractual terms

Creation and review of management reports such as P&L, WiP, Unbilled Revenue, Debt, OPO's

& Invoice Pool

Raising Purchase Orders

Reviewing open Purchase Orders

Policy and procedure compliance

Processing supplier invoices and resolving any queries

Comprehensive spend tracking

Weekly report submission to include WiP, Unbilled Revenue, Debt, Invoice Pool and OPO updates

Reporting on In Scope and Out of Scope works

Drive high quality financial performance to influence P&L result.

Ad-hoc reporting as requested by Business Unit or Business/Finance.

Quality

Co-ordination of sub-contractor files, ensuring they are statutorily compliant with QHSE

requirements

Reporting and management of work management system

Logging hazards & customer feedback on the QHSE Management Portal

Subcontractor reviews

Log books compliance

Maintain e-Logbooks

People

Timesheets

Organising training for the team

Updating of the team attendance planner

Arranging agency cover and submitting hours on portal

Culture carrier and promotes best practice

Other

Obtaining supplier quotes and uploading onto the internal system for client approval

Maintaining the stationery supply

Updating Portals as and when required

Constantly improve quality, service, and efficiency.

**Education**

Hold academic passes with at least

GCSE Maths and English or equivalent.

Higher educational qualifications to ‘A’ level or degree (or equivalent) (Desirable)

**Skills**

Highly computer literate. Intermediate level on

Microsoft Office package (especially Excel).

IT Skills to achieve key tasks and give the business a

sound reporting base.

Superior written and verbal communication skills

with strong oral presentation skills.

Capable of working in a matrix environment.

Formal training in the use of Excel, Word and presentation software packages (Desirable)

**Knowledge**

Basic understanding of business and customer[1]facing environments.

Understands the requirements of operating in a contract environment. (Desirable)

**Experience**

Been a part of a high-performing team.

Previous experience of a service industry role using operating systems such as Dynamics AX. (Desirable)

**Aptitude**

Customer focus skills with a passion for customer service.

Effective communication skills enabling the individual to work with clients, suppliers, and staff at all

levels

Self-motivated and ambitious

Results/ task orientated, with attention to detail and accuracy

Excellent time management and organisational skills

Commitment to continuous improvement

Ability to work as part of a team, as well as independently

Calm manner, able to work under pressure and with changing demands and priorities

Confidential and discrete approach

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