Participant Recruiter

5 months ago

Leeds, United Kingdom Bailie Group Full time

**About the role**:
We are looking for an enthusiastic and passionate person to join our team recruiting participants for research across the UK. You will join a vibrant team who already recruit for some of the UKs top organisations across the public and private sector.

Your day-to-day...
- Attending client calls to discuss and capture requirements
- Issue screener surveys
- Facilitate research sessions between client and participant

**About CDS**:
CDS is an agency that enables strategic change in organisations. We help clients create, develop and deliver better services to meet the evolving needs of customers, employees and citizens. Our experts specialise in technical enablement, operational transformation, experience transformation and business process outsourcing. We improve outcomes by resolving complex insight, digital, data, technology and print challenges.

Consequently, many of the largest, most complex organisations trust CDS to provide solutions that improve health, wealth and safety in the UK. For example:

- Digitally transforming the ability to report crime online for UK police forces.
- Building a new digital platform for the regulator Social Work England.
- Providing behavioural analysis and insight to drive EE's evolving digital and customer service offering and delivering marketing and operational print management services to the Ministry of Defence

Our clients include the Cabinet Office, Bank of England, Open University and Insight Investments.

Together with our parent company, Bailie Group, CDS is positioned as a leader in enabling change. We are a multi-award-winning agency recognised by the industries we serve and our peers for our innovations and contributions that truly make a positive difference.

**Responsibilities**:
We are looking for someone who can
- Attend client calls to discuss and capture requirements.
- Create recruitment screener surveys.
- Analyse respondents’ answers and shortlist the most suitable participants.
- Coordinating participants to attend remote or on-site research.
- Invite participants to sessions, ensuring all essential details and directions are included.
- Ensure that participants confirm their session and liaise with them beforehand, including sending reminder text messages.
- Create and send final schedule to client.
- Manage participants on research days (greet participants, contact late participants, provide directions where necessary, adjust schedule where possible to avoid dropouts, and replace dropouts with others who have suitable criteria)
- Inform clients and participants of any changes to the schedule
- Maintain participant database and project history; record used participants, and rate or remove participants if necessary.
- Request feedback /reviews from clients & participants
- Ensure prompt payment of incentives.
- Assist with building the participant database by distributing flyers, through social media or direct outreach.

**Requirements**:

- Attention to detail
- Self starter
- Excellent customer service skills
- Computer literate with Microsoft office experience
- Data verification and validation experience

It would also be beneficial, but not essential to be/have
- Previous Participant Recruitment experience
- MRS certification
- Experience using Brevo CRM
- Experience using Microsoft Forms
- Experience using Survey Monkey
- Experience using Ayda - participant payment system

**Hybrid & Homeworking**

To ensure the health, safety & wellbeing of our employees we have minimum standards for homeworking environments which must be maintained. Further details available on request.

**In return**
- Attractive base salary
- 25 days holiday + public holidays
- Company pension and life assurance scheme
- Medicash health plan - online GP access, support services & discounted gym membership
- Complimentary fruit, coffee, tea, and Friday drinks at the office
- Wellbeing events/services in Leeds office
- Cycle to work scheme
- Season pass loan for rail & bus travel
- A business focused on professional development and personal growth opportunities Smart, engaged co-workers and a culture of inclusion, innovation, and opportunity

**Our inclusive culture**:

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