Wombourne Centre Supervisor

Job Introduction
**About this Service**
- **Do you want to work in the valued community setting?**:

- **Are you looking for a rewarding, inspiring and unique role?**:

- **Do you have a passion for great customer service?**

The Wombourne Centre has four meeting rooms of various sizes used by an array of groups from the community, as well as housing the library.

We see our role as more of a vocation, supporting community well-being and providing a much-needed service to existing and new library customers.

If you are looking for a role to make a real difference to the lives of those within local communities, this role could be just the job for you

You’ll will be someone who enjoys a challenge and embraces change, who is a natural leader and a team player. This is an opportunity to make a real difference1

The post is a job-share vacancy, working an average of 16 hours per week on a two-week work pattern (see shift pattern below)

Main Responsibilities
**Main Responsibility**:
You will have responsibility of the day-to-day operational delivery of the library service. This covers:

- shared line manager responsibility for 4 library assistants, ensuring as a team you deliver a high standard of customer service.
- working with local groups and partners to encourage and support maximum use of community facilities.
- engaging with the local community to understand local needs, and prioritise those needs in service delivery.
- ensuring the smooth running of administration and financial functions within library and community centre responsibilities.
- carrying out premises management duties in relation to health and safety, building maintenance and compliance works.

You will also deliver training and effective support to your team to enable them to meet the demands of their role and always ensure a positive customer experience.

**What you’ll bring**

You must be:

- a positive, consistent leader, motivating the team to work to the best of their ability and maximising performance.
- an effective organiser, ensuring the effective deployment of staff and resources within the library and the wider district.
- empathetic, providing a customer focussed service, helping people make connections with other services and partner organisations.
- ambitious, enthusiastic and proactive person with great customer service skills together with experience of managing or supervising other people.
- confident and calm person with integrity and the imagination to help the service move forward, together with experienced of premises management

You may be required to adjust your timetable at times to cover absences of team members, for example, and so would suit someone with the availability and flexibility to accommodate this.

**Shift Pattern**

**Week 1 -** 13 hours

Monday 9.00-1.00pm (4 Hours)

Wednesday 9.00-1.00pm and 2pm-7pm (9 hours)

**Week 2 -** 19 hours

Monday 9.00-1.00pm (4 hours)

Wednesday 9.00-1.00pm and 2pm-7pm (9 hours)

Saturday 9.00-1.00pm and 2pm-4pm (6 hours)

**What you’ll get from us**

You’ll receive our full support and be working in a team of high performing, dedicated and most importantly friendly colleagues.

To discuss the role further please contact:
District Managers:
or via telephone at 01543 334525

About Staffordshire County Council
**We are no ordinary county council**:
**Our Values**:
The core of who we are as an organisation. Just like we all have personal values that shape our thoughts and behaviour, organisational values drive how we think and act collectively.

Our values were created and shaped by colleague feedback and national best practice and they sit at the heart of People Strategy:
We have a real sense of community spirit that brings our people together. This feeling of belonging means we are all connected to what we do and take pride in the difference we make every day for Staffordshire people. We are ambitious and our sights are set firmly on a better future.

We look forward and race ahead - that goes for your career too.

**Our benefits**:
We recognise that it is our employees that are central to everything we do. We aim to create a supportive working environment where employees can achieve their full potential and achieve a healthy work-life balance.

In addition to your salary, as a member of staff, you will have access to Our rewards and benefits - Careers at Staffordshire

**Our recruitment process**:
As an Authority we are committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expect all staff and volunteers to share this commitment.