Dental Receptionist/front of House Representative

1 month ago

London, United Kingdom ReNu Dental & Medispa Full time

**Dental Receptionist/Front of House Representative**

Dental and Aesthetics practice, located in the heart of exclusive Notting Hill.

As our clinic is growing and developing, we are looking to add to our team with a dynamic, warm, approachable and self-motivated Receptionist who is able to manage and head front of house with ease and flare.

The successful individual will have a strong ability to work independently, using their initiative, with impeccable organisational skills, whilst being on top of marketing tasks and able to successfully promote the practice. The job description is broad and flexibility is a must.

Admin work and marketing the practice is very much part of the role, with self-motivation and the ability to come up with innovative ideas and manage web-linked marketing tools, such as blogs, collecting testimonials, and establishing a good connection with our clientele.

A well-mannered professional approach to new and existing clients is key, excellent teamwork and punctuality are essential. You must have exceptional communication skills, good work ethics, be professional, well presented, friendly, confident, and able to deal with eventual complaints in a professional and experienced manner.

You are the face of the practice, the first point of contact, and the first and last impression of the business.

This position would suit a skilled personality willing to challenge their existing knowledge and contribute actively to the expansion of the practice and ultimately their own growth within the position.

**Areas of Responsibilities and Required Skill Set: -**
- Greet and welcome patients, be customer-focused and have an excellent command of English, be well presented with impeccable communication skills and phone manners
- Coordinate all required dynamics that fall under the FOH realm to ensure the delivery of exceptional front of house services and customer services.
- Implement dynamic operational working procedures, to support the delivery of service excellence.
- Develop and follow strong communication and line reporting procedures to guide service implementation making improvements or changes where required.
- Complete daily, weekly, and monthly clinic reporting that are based upon targets for areas such as, but not exclusive to; Rebooking’s, Retail, Upselling, Retention, Practice service targets etc.
- Be able to discuss dental treatments, suitable treatment options, treatment plan, and finance options
- Managing website functions and social media, offers, etc.
- Carrying out requests from management as needed
- Be able to work on own initiative and under pressure
- Great organisational skills
- Admin work

**Desirable Attributes: -**
- Have experience in a dental clinic as a nurse and a passion for sales in a high-end customer-focused business
- Know SOE or Dentally and have good computer skills and be able to work with Word and Excel
- Knowledge of Invisalign, Implants, Veneers, cosmetic bonding, Facial Aesthetics
- A well presented, keen, friendly individual, excited to be working alongside a great team.
- Work on your initiative to come up with ideas to increase client base and retain customer base whilst providing excellent customer service.

**Job Type: -**

Full-time

**Salary: -**

£22,000.00-£27,000.00 per year

**Typical Schedule: -**
- Monday to Friday
- Weekend availability

**Supplemental Pay Types: -**
- Performance bonus

**Ability to commute/relocate: -**
- London W2 5BD: reliably commute or plan to relocate before starting work (required)

**Job Types**: Full-time, Permanent

**Salary**: £12.50-£16.50 per hour

**Benefits**:

- Company events
- Company pension

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- LONDON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Receptionist: 2 years (required)
- Medical/Dental Receptionist: 1 year (required)

**Language**:

- English (required)

Work Location: One location

Reference ID: #Receptionist23
Expected start date: 10/04/2023

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