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Helpline Operator

4 months ago

Oldham, United Kingdom MioCare Group Full time

**Job title**

See more vacancies

**Salary**:
From £25,979 per year (pro-rata)

(Plus additional enhancement for unsociable hours)

**Hours**:
28 hours per week (variable shifts between 7am - 11pm)

**Contract**:
Permanent

**Location**:
Based at Whitney Court, Southlink Business Park, Oldham, OL4 1DB - the post will carry a caseload which will involve borough-wide travel

**Job Purpose**:
The MioCare Group delivers high quality care and support in Oldham, Greater Manchester. As an Oldham Council-owned Community Interest Company, we are driven to deliver the best outcomes for the people who use our services.

This is an exciting opportunity to join the Group’s **Helpline & Response** team, dealing with alarm calls and attending to customers, enabling them to live safely and independently at home.

You will have excellent communication and organisational skills, be able to prioritise your workload and work well within a team. You will share our values and have a passion for providing the highest quality care and support, respecting individual’s dignity, choice and preferences.

Must possess a current, valid driving licence with an ability to drive a company vehicle.

**Key Responsibilities**:

- Respond to all incoming calls via the community alarm system by listening to caller’s needs, assessing and recognising requirements through a triage procedure, providing an appropriate response in the form of advice, reassurance, information or the summoning of specialised assistance, as necessary.
- Respond to emergency calls in the community providing a safe and appropriate response.
- Use emergency lifting equipment to deal with clients who have fallen after an assessment of injury has been completed, ensuring the client is safe and comfortable.
- To provide flexible, personal and practical support (inclusive of personal care needs) which is respectful of customer’s privacy and dignity.

[Please see full Role Profile in the vacancy's Application Pack below]

**Staff Rewards**:
For more information on the **MioCare Group’s wide-ranging additional benefits package for staff** (including a retail and leisure discount scheme, Employee Assistance Programme, childcare vouchers, life insurance policy, etc) please see the attached Terms and Conditions document in the vacancy's Information Pack below.

**How to apply**:
**Application Pack**:
**Application Form**:
**MioCare-Group-Job-Application-Form.docx**

**Closing Date**:
Sunday 10th March 2024