Customer Insights Business Partner

2 months ago

Preston, United Kingdom ENWL Full time

Do you have customer service experience, and are you seeking a new job in Salford / Preston? Electricity North West is looking for a Customer Insights Business Partner, and the role comes with a salary of £40,000 and excellent benefits.

You will be working in partnership with the Head of Domestic to be the voice of the customer and drive performance through customer feedback.

In your first few weeks in this Customer Insights Business Partner role, you can expect to:

- Challenge and influence leaders in their thinking to continuously drive improvements in the overall customer experience
- Work collaboratively with the Connections WLT to analyse data, trends and behaviours and recommend/deliver improvements to achieve a sustainable customer satisfaction performance
- Engage with market research organisations to develop surveys and feedback from customers where additional information is required, then use this information to promote an improvement in performance.

To succeed in this Customer Experience role, you will need excellent communication skills, excellent Excel and Word literate skills and a driving license. You will also require the following:

- Specific industry or technical/professional/educational qualifications, key competencies, skills, behaviours or experience needed to satisfy the full requirements of the role
- Experience in customer service, presentation development and delivery skills
- Analytical and research skills.

As a vital member of our team and in return for your expertise, inclusive approach and commitment, we'll provide a favourable salary of £40,000. We are committed to ensuring our people are supported and are proud of our reward and benefits offer, which includes:

- An annual bonus scheme
- Twenty-five days annual leave increasing with length of service
- Private healthcare
- An employee rewards portal offering discounts on several well-known brands
- A market-leading contributory pension scheme
- Employee assistance programme and opportunity for professional development through our L&D function.

We’re champions of the North West, and we’re proud that our electricity network connects communities and helps keep the electricity flowing every minute of every day, from when you wake up to when you fall asleep and all the hours in between. A key part of the UK’s journey to net zero carbon is the revolution of our electricity industry, and as the region's network operator, it’s our responsibility to lead the way, help the North West to decarbonise and pave the way for the growth of renewable energy. Together we have the energy to transform our communities. We are switched on. We are adaptable. We take pride.

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