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Customer Service Advisor

4 months ago

Wandsworth, United Kingdom Banham Patent Locks Ltd Full time

Are you an experienced Customer Service Advisor and looking for an opportunity to develop your career? Do you have the ability to manage your time effectively, and deal with high call volumes? Do you consistently offer a customer-centric service at all timesand believe that there is always a positive solution to every situation, without having to compromise on quality? Would like to be an integral part of a team, supporting them in achieving set targets & KPIs. Are you looking for an opportunity to work in amarket-leading company? If the answer is ‘Yes’, Banham is looking for a Customer Service Advisor to join the Customer Service team. (Please note this is a Hybrid role with three days office based and two days working from home).

**Who are we?**

Banham is a family-owned; family-run business that has been providing security solutions since 1926. We operate throughout the Southeast of England offering a comprehensive service on all aspects of physical and electronic security.? Most important, however,are the people who make up Banham. Our dedicated employees live and breathe collaboration; they inspire and learn from each other. Employees who began their Banham careers as trainees now head up our key departments, and we are proud to foster a working environmentthat encourages staff to stay with us for many years.

**What Can you Bring to Banham?**
- Experience within a high call volume environment.
- You will have an undisputed passion for the customer and be people focused
- A willingness to achieve a high level of product and operational knowledge
- Your drive and focus will ensure and help you to achieve set KPIs
- Your excellent organisation skills will mean that you can assimilate information quickly and efficiently enabling you to complete several tasks at the same time, whilst continuing to display a high level of attention to detail.
- Having an excellent telephone manner, you will be articulate and polite at all times and have the willingness to take on a high volume of work in any one day without compromising on quality.
- An ability to communicate at all levels within the business and support in identifying trends and recording data.
- A natural motivator, helping to encourage the team to achieve set goals.
- Know when to escalate any issues to ensure a timely and effective resolution.
- Have a level of proficiency with CRM systems such as Zendesk.

**What will you get in return?**

You will be entitled to a highly competitive salary and a great range of benefits including:

- We provide an employee assistance programme (EAP). EAP gives our employees access to a 24/7 free, confidential advice service for help with personal and professional problems, which could be affecting your home life or work life, health and general well-being.This benefit also extends to your family.
- Flexible remote working
- Personal Accident Insurance Scheme - Accidents at work and outside of work are both covered, including personal attacks and sport-related injuries
- Private medical insurance
- Auto-enrolment into our generous pension scheme
- Annual season ticket loan & Banham interest-free loan
- Cycle to work & Tech scheme
- Training and development opportunities
- Company equipment tailored to your role (laptop, mobile and additional screens)
- Up to 40% off Banham products
- Banham Social events - Summer BBQ’s on the terrace; annual Christmas Party events
- Charity events throughout the year - Banham are proud to be working with The Royal Marsden Cancer Charity and sponsoring The Banham Marsden March, since 2010 over £13 million has been raised to make a difference for patients across the UK and the worldfor The Royal Marsden.
- Recruitment referral bonus fees
- Enhanced Sick Pay for absence related to COVID-19

If you share our values and have the drive and enthusiasm to help us fulfill our vision, of significant growth, we would love to hear from you. Please click **APPLY** now to register your interest.