Quality Control and Quality Assurance

1 month ago

Birmingham, United Kingdom Eco Grants UK Ltd Full time

The Quality and Compliance Inspector is responsible for carrying out technical inspections and surveillance for a range of energy insulation measures.

In accordance with The IAA Best Practice Guidance, member certification scheme and TrustMark Extension to ensure continued compliance in line with PAS2030/31 requirements.

**Responsibilities**:
Carry out quality inspection to comply with the required surveillance rates in line with performance objectives and department KPIs

Provide technical communication assistance to the insulation industry and the general public

Good Health and Safety practice and awareness of relevant regulation, providing briefing notes as appropriate

Carry out customer guarantee complaint investigations in timely manner and prepare detailed reports of findings, conclusion and resolution

Assist Head of Customer Operations and other Technical Inspector(s) in resolving complaints following investigation and reports

**Administration**:
Carry out planning in conjunction with the central tasking team to maximise productivity

Complete required surveillance of installers in accordance with department specified process

Confirm compliance with building suitability assessment/installations quality inspections

Complete membership review documents maintaining a record

Undertake customer compliant investigation reports against the customer journey

**Improvements and Change**:
Comply with all procedures and processes and identify when changes and updates are required

Create instructions and procedure when required

**Communication/Relationships**:
Working as a team to communicate and support the company vision whilst working closely with managers and colleagues

Act as a mentor and trainer to colleagues when required and make suggestions to develop products and customer service

**Knowledge, Skills and experience**:

- In depth knowledge of the energy efficiency industry, technical requirements and standards, including knowledge of insulation systems and techniques
- Familiarity with Health & Safety issues and the PAS standards
- NVQ in energy efficient measure is desirable
- Excellent communication and presentation skills with the ability to work unsupervised
- Demonstrate good IT skills and ability to analyse data and prepare reports
- Good interpersonal skills, documentation and administrative skills and attention to detail
- Clean driving license

**Salary**: From £22,300.00 per year

**Benefits**:

- Company pension

Work Location: On the road

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